Banquet Operations Leader for VIP Events

InterContinental Hotels Group; Maskat; On-site; OMR 11,000 - 20,000; Full time

Job summary

The Crowne Plaza Muscat OCEC, part of InterContinental Hotels Group, seeks a Banquet Manager to plan, coordinate, and execute all banquet events with a focus on guest satisfaction and operational excellence.

The role requires 3–5 years in banquet operations, supervisory experience, and strong knowledge of catering services, with leadership responsibilities across a diverse team in a high-volume setting.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or related field preferred.
• Minimum 3–5 years of experience in banquet operations, preferably in a four- or five-star hotel.
• Previous supervisory or management experience in a high-volume banquet, events, or conference operation.
• Strong knowledge of banquet service, event setup, food and beverage operations, and conference/event requirements.
• Experience handling corporate events, weddings, conferences, and large-scale functions is highly desirable.
• Strong leadership, communication, organizational, and problem-solving skills.
• Excellent guest-service orientation with strong attention to detail.
• Ability to work effectively under pressure and manage multiple events simultaneously.
• Flexible to work shifts, weekends, public holidays, and extended hours according to business requirements.
• Good command of English; preferably ArabicSpeaker.

Responsibilities

• Plan and manage the smooth execution of all banquet functions from setup through breakdown.
• Review banquet event orders and ensure requirements are communicated clearly to relevant departments.
• Coordinate room layouts, seating, décor, audiovisual, food and beverage service, and guest requests.
• Conduct pre-event briefings and ensure team understands event requirements and standards.
• Monitor events to ensure quality, timing, presentation, and guest satisfaction.
• Ensure banquet areas meet cleanliness, presentation, safety, and hygiene standards.
• Address operational challenges and guest concerns promptly and professionally.
• Lead, motivate, and develop banquet supervisors, captains, servers, and casual staff.
• Prepare staffing schedules according to business levels and event needs.
• Conduct daily briefings and communicate hotel standards and policies.
• Monitor employee performance and provide coaching and feedback.
• Ensure adherence to IHG service standards, grooming, and procedures.
• Maintain visible presence during events and engage with clients and guests.
• Build relationships with event organizers and key clients.
• Anticipate guest needs and provide personalized service for VIPs and special occasions.
• Resolve guest complaints and ensure complete satisfaction.
• Support the hotel in achieving excellent guest satisfaction and positive event feedback.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Guest-service orientation

Education

Diploma or Bachelor’s degree in Hospitality Management

Job description

The Crowne Plaza Muscat OCEC, part of InterContinental Hotels Group, seeks a Banquet Manager to plan, coordinate, and execute all banquet events with a focus on guest satisfaction and operational excellence.

The role requires 3–5 years in banquet operations, supervisory experience, and strong knowledge of catering services, with leadership responsibilities across a diverse team in a high-volume setting.