Automation Operations Engineer - Real-Time Network NOC

Ericsson; Muscat; On-site; OMR 18,000 - 30,000; Full time

Job summary

Ericsson in Muscat, Oman, is seeking an Automated Operations Engineer to support intelligent network systems and automate manual workflows. You will craft schema objects, build BI reports, write scripts, and troubleshoot to maximize efficiency across RAN, Core, Transmission, and NMS nodes.

Ideal candidates have a degree in engineering or computer science and 2–4 years in operations & maintenance, with hands-on automation experience and strong English communication.

Qualifications

• Degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or equivalent.
• 2–4 years of experience in Operations & Maintenance implementation, fault management and performance management.
• Hands-on automation experience is advantageous.

Responsibilities

• Real-time monitoring of alarms and performance information on a 24x7 basis.
• Perform initial analysis to identify issues and restore service as part of 1st Line Support.
• Detect, classify, correlate and escalate network incidents per escalation matrix.
• Manage alarms surveillance, trouble-ticket management, and change management support.
• Handle complaints from customers' Care and ensure adherence to processes.
• Escalate within department and with service support units to maintain SLAs.
• Execute front-office routines as scheduled by Shift Team Leaders/NOC Manager.
• Send/receive and follow up on trouble reports to delivery units, suppliers and customers.
• Responsible for Remote Service Corrective and Preventive Maintenance.

Skills

Operations & Maintenance

Fault management

Performance management

UOC OSS tools

Multi-vendor systems

English proficiency

Automation experience

Alarms monitoring

Education

Degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or equivalent

Tools

UOC OSS tools

Job description

Ericsson in Muscat, Oman, is seeking an Automated Operations Engineer to support intelligent network systems and automate manual workflows. You will craft schema objects, build BI reports, write scripts, and troubleshoot to maximize efficiency across RAN, Core, Transmission, and NMS nodes.

Ideal candidates have a degree in engineering or computer science and 2–4 years in operations & maintenance, with hands-on automation experience and strong English communication.