Airport Services Lead: Passenger & Ground Ops

SalamAir company; Dhofar; Presencial; OMR 10 000 - 15 000; Tempo integral

Resumo da oferta

SalamAir in Oman seeks an Airport Services Supervisor to oversee check-in, boarding, and baggage operations, ensuring high-quality service and adherence to safety standards. You will lead frontline agents, coordinate with Ground Handling Agents, and monitor passenger flow for efficient turnarounds.

The role requires knowledge of aviation-related ground services and a diploma or at least 3 years' experience in the field, plus strong communication and teamwork skills.

Qualificações

• Diploma/Graduate in any discipline from any recognized university or minimum 3 years' experience in ground services related functions.
• Established team player and team builder with proficiency in written and verbal communication and basic computer knowledge.

Responsabilidades

• Organize allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provide briefings on a shift by shift basis.
• Set up check-in area and ensure correct allocation of desks, manpower and other resources, monitoring activities of OV and Ground Handling Agents (GHA).
• Monitor passenger flow and queue times, providing assistance and adjusting desk allocation as required, including liaison with immigration, security and terminal management;
• Ensure proper enforcement of flight opening/closure times, baggage policies, credit checks and documentation requirements.
• Provide assistance and information to passengers and stakeholders as necessary.
• Liaise with OCC and GHA and organize staff to ensure timely commencement and close out of boarding process.
• Assist passenger progress through security, immigration and transfer areas and assist with baggage and flight connections.
• Ensure safe passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security guidelines.
• Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary.
• Liaise with all stakeholders and assist passengers in case of delays or disruption;
• Monitor, investigate and report any irregularities and identify & implement solutions.
• Coach and mentor junior staff appropriately - leading by example.
• Responsible for identifying safety risks to support safety objectives and maintaining security standards in accordance with the guidelines outlined in current version of AOSP Chapter 3.4 and 14.13.
• Any other duties that may be assigned by the line manager.

Conhecimentos

Aviation ground services

Team leadership

Formação académica

Diploma/Graduate in any discipline

Descrição da oferta de emprego

SalamAir in Oman seeks an Airport Services Supervisor to oversee check-in, boarding, and baggage operations, ensuring high-quality service and adherence to safety standards. You will lead frontline agents, coordinate with Ground Handling Agents, and monitor passenger flow for efficient turnarounds.

The role requires knowledge of aviation-related ground services and a diploma or at least 3 years' experience in the field, plus strong communication and teamwork skills.