Baggage Services Officer – Settlements

SalamAir; Muscat; On-site; OMR 20,000 - 30,000; Full time

Job summary

SalamAir is looking for a dedicated team member to join their Ground Operations team in Muscat. The role involves managing lost and delayed baggage cases, ensuring efficient recovery and customer communication.

The ideal candidate will have 3-5 years of experience in the aviation sector, particularly in baggage services, along with excellent customer service and problem-solving abilities.

Qualifications

• 3–5 years of aviation experience, with exposure to baggage services.
• Strong customer service and problem-solving skills.
• Good attention to detail and communication skills.

Responsibilities

• Handle lost and delayed baggage cases end-to-end.
• Coordinate baggage recovery and return.
• Process claims and maintain accurate records.
• Keep customers informed on case progress.

Skills

Customer service skills

Problem-solving skills

Attention to detail

Communication skills

Job description

Join SalamAir’s Ground Operations team in Muscat!

What you’ll do:

• Handle lost and delayed baggage cases end-to-end
• Coordinate baggage recovery and return
• Process claims and maintain accurate records
• Keep customers informed on case progress

What we’re looking for:

• 3–5 years of aviation experience, with exposure to baggage services
• Strong customer service and problem-solving skills
• Good attention to detail and communication skills