Flagship Beauty Services Lead

MECCA Brands; As Sudiyah; On-site; OMR 19,225 - 24,992; Full time

Benefits offered by this job

World-class education opportunities

Performance bonus program

Generous employee discounts

Parental support program

Job summary

A leading beauty retailer in Oman is seeking an Assistant Services Manager to enhance customer experiences and lead a team of specialists. Your role will involve coaching the team to maintain high service standards, driving customer bookings, and managing the services roster. The ideal candidate should have team leadership experience in a premium retail setting, possess strong product knowledge, and have excellent communication skills. Join us to be part of a dynamic and inspiring environment that values beauty.

Qualifications

• Experience leading and coaching a team in a premium retail environment.
• Strong product knowledge across core beauty categories.
• Experience with roster management and workforce optimisation is desirable.

Responsibilities

• Uphold MECCA's customer experience standards.
• Implement strategies for customer bookings.
• Review services experience data with management.
• Manage the services roster and booking tool.
• Support onboarding of new specialist team members.

Skills

Team leadership

Customer experience

Communication

Beauty product knowledge

Time management

Job description

A leading beauty retailer in Oman is seeking an Assistant Services Manager to enhance customer experiences and lead a team of specialists. Your role will involve coaching the team to maintain high service standards, driving customer bookings, and managing the services roster. The ideal candidate should have team leadership experience in a premium retail setting, possess strong product knowledge, and have excellent communication skills. Join us to be part of a dynamic and inspiring environment that values beauty.