Power Tool & Hardware Specialist | Full Time | Mitre 10 MEGA Silverdale

Mitre 10; Auckland; Hybrid; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Staff purchase scheme

Discounts Columbus Coffee

Perks platform discounts

Job summary

Mitre 10 MEGA Silverdale is seeking a knowledgeable Power Tools and Hardware Specialist to join our Power Tools and Hardware team in Auckland. You’ll be the go-to expert, helping customers compare products, understand options and choose the right solution for the job.

Based on the shop floor, you’ll combine specialist product knowledge with great customer service, support your teammates, and maintain high standards of presentation in a full-time retail role, including weekends.

Qualifications

• Previous experience with power tools and hardware products.
• Strong knowledge of power tools, accessories and hardware applications.
• Ability to explain product differences and recommend solutions based on customer needs and budget.
• Confident engaging with customers and providing practical product advice.
• Hands-on approach and willingness to get stuck in.
• Strong communication and relationship-building skills.
• Reliable and positive attitude to work.
• Attention to detail and high standards of presentation.
• Forklift licence would be advantageous but not essential.

Responsibilities

• Assist customers on the shop floor in the PowerTools and Hardware department.
• Support teammates and drive a well-presented, high-performing department.
• Maintain stock levels, standards, and organisation for trade readiness.
• Work across a weekend roster with possible early starts and late finishes.

Skills

Power tools

Hardware knowledge

Customer advice

Communication

Detail orientation

Forklift license

Team support

Presentation

Job description

Power Tool & Hardware Specialist | Full Time | Mitre 10 MEGA Silverdale

If you're the personcustomers seek out for advice on power tools, hardware and getting the job doneright, we'd like to hear from you.

We're looking for aknowledgeable and customer-focused specialist to join our Power Tools andHardware team. This is more than a standard retail role. You'll be one of thedepartment's go-to experts, helping customers compare products, understandtheir options and choose the right solution for the job.

Whether it's helpinga customer decide between brands, recommending the right accessories or sharingpractical advice on tool applications, you'll combine specialist productknowledge with great customer service to help customers make the right choice.

Your Day-to-Day

Based in our PowerTools and Hardware department, you'll work closely with customers, support yourteammates and help drive a well-presented, high-performing department.

This is a hands-onretail role that combines customer service, specialist product knowledge,merchandising and stock handling. You'll spend your day on the shop floorhelping customers, maintaining standards and ensuring the department is fullystocked, organised and ready for trade.

This is a full-timeposition working across a roster that includes weekends and may include someearly starts and late finishes.

This Role SuitsSomeone Who

• Enjoys helpingcustomers find the right solution, not just the cheapest option
• Naturally sharesknowledge and enjoys helping others learn
• Takes pride in beingthe person people turn to for advice
• Leads by example andsupports teammates when needed
• Enjoys staying up todate with products, innovations and industry developments
• Takes ownership of their department and takespride in maintaining high standards
• Enjoys a hands-onrole where no two days are the same

What You'll Bring

• Previous experience working with power tools,hardware products, trade tools or related trade products
• Strong knowledge ofpower tools, accessories and hardware applications
• The ability to explain product differences and recommend solutions based on customer needs and budget
• Confidence engagingwith customers and providing practical product advice
• A hands-on approachand willingness to get stuck in
• Strong communicationand relationship-building skills
• A reliable andpositive approach to work
• Good attention todetail and high standards of presentation
• A forklift licencewould be advantageous, but is not essential

Who We Are

Riviera HardwareHoldings Ltd. is the largest group within the Mitre 10 network and is proudlyKiwi-owned and operated. Since opening our first store in Warkworth in 2009, wehave grown to operate four Mitre 10 MEGA stores in Albany, New Lynn, Silverdaleand Warkworth, alongside Mitre 10 Whangaparaoa. Our business also includesColumbus Coffee cafés, a Distribution Centre and a Frame & TrussManufacturing Plant.

Backed by thestrength of the Mitre 10 brand, which has been helping Kiwis improve theirhomes since 1974, we offer genuine career opportunities across retail, trade,manufacturing and distribution within a locally owned business.

Opened in 2023, Mitre10 MEGA Silverdale is a modern, purpose-built MEGA store with specialist Trade,Hardware and Garden departments. As a full-range store serving a fast-growingcommunity, no two days are the same.

Why Join Us?

Growth &Development

• Berecognised as a specialist within your department
• Ongoingproduct training and development opportunities
• Exposureto leading brands across tools, hardware and trade-related products
• Careeropportunities within New Zealand's largest Mitre 10 group
• Generousstaff purchase scheme at selected Mitre 10 stores (eligibility applies)
• Discountedfood and drinks at participating Columbus Coffee cafés
• Everydaysavings on shopping, travel, dining and more through our perks platform

Recognition

• Values-basedrecognition programmes
• Longservice recognition and rewards
• Annualawards celebrating outstanding performance