WFM Coordinator

Serco; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Supportive environment

Career development

Onsite parking

Staff discounts

Wellbeing support

Job summary

Serco Auckland South Corrections Facility seeks a Workforce Coordinator to plan, schedule and support rosters, ensuring compliance and efficient staffing. You’ll work with operational leaders, Payroll and frontline managers to maintain accurate attendance data and timely rostering adjustments.

You’ll use workforce management systems and MS Office to generate reports, monitor performance and drive rostering improvements in a fast-paced environment.

Qualifications

• Relevant tertiary qualification and experience in rostering or workforce coordination.
• Experience with workforce planning, rostering, scheduling or related coordination.
• Strong understanding of workforce management practices and compliance.

Responsibilities

• Build, publish and maintain accurate rosters aligned with plans and requirements.
• Ensure rosters comply with employment agreements and policies.
• Coordinate roster changes, shift coverage and backfill to maintain staffing.
• Monitor attendance and ensure accurate records.
• Collaborate with Payroll and Operations to resolve rostering inquiries.
• Maintain employee data in workforce systems.
• Monitor roster performance and identify improvement opportunities.
• Prepare workforce reports and analyse scheduling and attendance data.
• Support system updates, audits and testing.
• Provide guidance to staff and managers on workforce systems.
• Identify opportunities to improve rostering processes and efficiency.

Skills

Workforce planning

Rostering

Scheduling

Data analysis

Microsoft Office

Communication

Stakeholder management

Problem solving

Attention to detail

Adaptability

Education

Relevant tertiary qualification

Tools

Workforce management software

Job description

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity and reward.

We offer a range of benefits to support you at every stage of your life and career, including:

• Opportunity to work in a supportive and inclusive environment
• Career development and growth within a global organisation
• Free onsite parking
• Staff discounts with selected major retail stores
• Ongoing free safety, medical and mental health support for you and your family through Sonder

Make an impact at Serco

As a Workforce Coordinator at Auckland South Corrections Facility, you'll play an important role in ensuring our workforce is effectively planned, scheduled and supported to meet operational requirements.

You’ll be responsible for managing accurate, compliant and cost-effective rosters, coordinating employee attendance information and supporting workforce planning across the facility.

Working closely with operational leaders and Payroll, you’ll help maintain appropriate staffing levels, respond to changing operational needs and provide valuable workforce insights to support efficient service delivery.

About Auckland South Corrections Facility

Auckland South Corrections Facility (ASCF), also known as Kohuora, is located in Wiri, South Auckland, and is operated by Serco.

Our team is committed to maintaining a safe, secure and supportive correctional environment while contributing to positive rehabilitation outcomes and safer communities.

As a Workforce Coordinator, you'll make a positive impact by:

• Building, publishing and maintaining accurate rosters in line with workforce plans and operational requirements
• Ensuring rosters comply with relevant employment agreements, industrial instruments and organisational policies
• Coordinating roster changes, shift coverage and backfill requirements to maintain operational staffing levels
• Monitoring employee attendance and ensuring accurate time and attendance records
• Working closely with Payroll and Operations to resolve rostering, attendance and employee hours enquiries
• Maintaining accurate employee information and access within workforce management systems
• Monitoring roster performance, identifying gaps and recommending improvements to workforce utilisation
• Preparing workforce reports and analysing scheduling, attendance and compliance data
• Supporting workforce management system updates, audits and user acceptance testing
• Providing guidance and training to employees and frontline managers on workforce management systems
• Identifying opportunities to improve rostering processes, workforce efficiency and overall service delivery

Serco is a place for you

You're an organised and detail-focused professional who enjoys working with data, solving problems and keeping things running smoothly.

You can manage competing priorities, adapt quickly to operational changes and remain calm under pressure. You're confident working with different stakeholders and understand the importance of accuracy, compliance and effective communication.

You’ll enjoy being part of a busy operational environment where your planning, coordination and analytical skills make a real difference.

To Be Successful In This Role, You'll Have

• Relevant tertiary qualification
• Experience in workforce planning, rostering, scheduling or workforce coordination
• Strong understanding of workforce management practices, operational requirements and roster compliance
• Experience using workforce management software and related systems
• Strong Microsoft Office skills, particularly when working with data and reports
• Ability to analyse and interpret workforce information and identify practical solutions
• Excellent organisational skills and the ability to manage competing priorities
• Strong written and verbal communication skills
• Ability to build effective relationships with operational leaders, Payroll and other stakeholders
• High attention to detail and a commitment to maintaining accurate employee and workforce information
• Confidence working in a fast-paced operational environment
• A proactive approach to problem-solving, continuous improvement and accountability

Experience with complex workforce forecasting, scheduling systems and data analysis across multiple sources will be highly regarded.

Please Note

This position carries trust and responsibility. To support this, a satisfactory National Police Check forms part of the selection process.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand and Hong Kong, offering unique opportunities to build a meaningful career across our core capabilities in Health, Defence, Maritime, Justice and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Māori and Pasifika peoples, LGBTQIA+ communities, veterans and people with disability.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.