Corrections Officer

Serco; Auckland; On-site; NZD 60,000 - 78,000; Full time

Benefits offered by this job

Induction and training

Career advancement

Wellbeing programs

Free onsite parking

Medical insurance discount

Staff discount with major retailers

Job summary

Serco is seeking Reintegration Officers to support rehabilitation and reintegration within a secure facility. You will work on a 24/7 roster, helping ensure safety and fostering a respectful environment for inmates.

Training is provided; no prior experience required. Applicants must meet NZ working rights, hold a Class 1 licence, and communicate clearly in English to document incidents accurately.

Qualifications

• Full Class 1 Driver Licence required.
• Working rights in NZ: NZ citizen, Australian citizen, permanent resident, resident or valid visa with at least 3 years.
• Ability to work a 24/7 schedule including nights, weekends and public holidays.
• NZQA Offender Management Level 3 training required.
• Excellent command of English for incident reporting on a formal platform.
• Life experience to support prisoners' reintegration journey.
• Reliable, dependable team player with good problem-solving skills and decision-making ability.

Responsibilities

• Promote and maintain a safe, secure environment.
• Receive prisoners, conduct searches, and support daily routines and escorts.
• Supervise and support prisoners in rehabilitation and reintegration programmes.
• Submit accurate incident reports and maintain administrative records.
• Build positive relationships with prisoners, staff and external agencies.
• Supervise prisoner activities and work programs.
• Participate in team meetings to enhance team cohesion.

Skills

Problem solving

Team player

English language proficiency

Physical fitness

Driver Licence

Education

NZQA Offender Management Level 3 training

Job description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Comprehensive induction and ongoing training
• Opportunities for career advancement
• Supportive and inclusive work environment
• Health and wellness programs
• 24/7 shifts offering work-life balance
• Access to employee assistance programs
• Free onsite parking
• Competitive remuneration package
• Medical insurance discount
• Staff discount with selected major retail stores

Make an impact at Serco

As a well-trained Reintegration Officer (otherwise known as Corrections Officer), you’ll make a positive impact by supporting the rehabilitation and reintegration of prisoners within a secure facility, ensuring their safety, and supporting their reintegration journey. Working on a 24/7 roster, you’ll contribute to the security of the facility while fostering a safe and respectful environment.

Our Reintegration Officers Makes a Positive Impact By

• Promoting and maintaining a safe and secure environment
• Receiving prisoners into the facility, conducting searches, and supporting the daily activities and routines of the men, as well as escort duties within and outside the facility
• Supervising and supporting prisoners in rehabilitation and reintegration programmes
• Submitting accurate incident reports and maintaining administrative records
• Building positive relationships with prisoners, staff, and external agencies
• Supervising prisoner activities and work programs
• Actively participating in team meetings to enhance team cohesion

Serco is a place for you

If you have the passion, integrity, and determination to create a positive impact, you’re exactly who we’re looking for.

• No experience? That’s okay! We provide comprehensive training from day one to support your success.

You Could Be a Great Fit If You Have

• Full Class 1 Driver Licence
• Working rights, you must be a New Zealand, Australian Citizen, Permanent Resident, Resident or hold a full Visa with at least 3 years.
• Ability to work across a 24/7 schedule, including nights, weekends, and public holidays
• Experience or willingness to undertake NZQA Offender Management Level 3 training
• Excellent command of the English language as accurate incident report writing on a formal management platform is an integral part of this role
• Life experience and life skills to support the men in our care on their reintegration journey
• As a person you will be a reliable, dependable, trustworthy team player with well-developed problem solving skills and the ability to make informed decisions
• Physical fitness to meet the demands of the role

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Māori and Pacific people, LGTBQI+.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.

For additional questions, or to learn more, please contact Giuliana Lehman – Talent Acquisition Partner: [e-mail]