Strategic Workforce Scheduler & Analytics

Serco; Auckland; Presencial; NZD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive environment

Career development

Onsite parking

Staff discounts

Wellbeing support

Descripción de la vacante

Serco Auckland South Corrections Facility seeks a Workforce Coordinator to plan, schedule and support rosters, ensuring compliance and efficient staffing. You’ll work with operational leaders, Payroll and frontline managers to maintain accurate attendance data and timely rostering adjustments.

You’ll use workforce management systems and MS Office to generate reports, monitor performance and drive rostering improvements in a fast-paced environment.

Formación

• Relevant tertiary qualification and experience in rostering or workforce coordination.
• Experience with workforce planning, rostering, scheduling or related coordination.
• Strong understanding of workforce management practices and compliance.

Responsabilidades

• Build, publish and maintain accurate rosters aligned with plans and requirements.
• Ensure rosters comply with employment agreements and policies.
• Coordinate roster changes, shift coverage and backfill to maintain staffing.
• Monitor attendance and ensure accurate records.
• Collaborate with Payroll and Operations to resolve rostering inquiries.
• Maintain employee data in workforce systems.
• Monitor roster performance and identify improvement opportunities.
• Prepare workforce reports and analyse scheduling and attendance data.
• Support system updates, audits and testing.
• Provide guidance to staff and managers on workforce systems.
• Identify opportunities to improve rostering processes and efficiency.

Conocimientos

Workforce planning

Rostering

Scheduling

Data analysis

Microsoft Office

Communication

Stakeholder management

Problem solving

Attention to detail

Adaptability

Educación

Relevant tertiary qualification

Herramientas

Workforce management software

Descripción del empleo

Serco Auckland South Corrections Facility seeks a Workforce Coordinator to plan, schedule and support rosters, ensuring compliance and efficient staffing. You’ll work with operational leaders, Payroll and frontline managers to maintain accurate attendance data and timely rostering adjustments.

You’ll use workforce management systems and MS Office to generate reports, monitor performance and drive rostering improvements in a fast-paced environment.