Tech-Savvy Customer Support & Solutions Specialist

The Warehouse; Pukekohe; On-site; NZD 45,000 - 55,000; Part time

Job summary

Jora New Zealand is seeking a Customer Service Representative to tackle problems and thrive on challenges.

The main responsibilities for this role include: assisting customers at the counter with questions about payments, such as hire purchases and credit applications; helping with service repairs and sales inquiries; proactively addressing and resolving customer concerns; and supporting administrative tasks.

Qualifications

• Strong interpersonal skills and calm under pressure.
• Friendly phone manner and strong written and verbal communication.
• Ability to quickly learn computer systems and show genuine interest in technology.

Responsibilities

• Assisting customers at the counter with questions about payments (hire purchases and credit applications).
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

Skills

Interpersonal skills

Communication

Job description

Jora New Zealand is seeking a Customer Service Representative to tackle problems and thrive on challenges.

The main responsibilities for this role include: assisting customers at the counter with questions about payments, such as hire purchases and credit applications; helping with service repairs and sales inquiries; proactively addressing and resolving customer concerns; and supporting administrative tasks.