Warranty Administrator - Part Time

Keith Andrews; Whangarei; On-site; NZD 30,000 - 47,000; Part time

Job summary

Auto Collective in Whangarei seeks a Warranty Administrator for a 20–25 hour per week role. You will manage manufacturer warranty claims, review documentation to ensure claims stack up, and follow up on rejected and unpaid claims to keep the process moving.

The ideal candidate is highly organized, detail-focused and proficient with warranty systems, with strong communication and a team‑oriented attitude. You will support multiple brands, including Mercedes‑Benz, RAM, BYD and Jeep, while helping

Qualifications

• Has automotive warranty administration experience.
• Understands dealership processes and repair orders.
• Is highly organised with great attention to detail.
• Is confident chasing claims and getting things resolved.
• Can work independently and manage competing priorities.
• Has excellent communication and customer service skills.
• Is comfortable working with warranty and automotive systems.
• Brings a positive, helpful and team‑focused attitude.

Responsibilities

• Preparing, submitting and managing manufacturer warranty claims.
• Reviewing repair orders and documentation to make sure claims stack up.
• Following up rejected, outstanding and unpaid claims.
• Processing warranty credits and reconciling warranty receivables.
• Invoicing warranty repair orders and processing service contract claims.
• Working with manufacturers, suppliers, technicians, service teams and Accounts.
• Keeping warranty records and documentation accurate and up to date.
• Managing warranty parts records and disposal timeframes.
• Keeping across recalls, campaigns, OEM requirements and warranty procedures.
• Supporting warranty audits and continuous improvement.
• Ensuring warranty repair orders are invoiced promptly after final clocking.

Skills

Warranty administration

Organised

Attention to detail

Communication

Customer service

Independent worker

Claims chasing

Tools

Warranty software

Job description

Join Auto Collective | 20–25 hours per week

Love automotive, know your way around warranty claims, and looking for a part‑time role? This could be the perfect fit!

Auto Collective is on the lookout for a Warranty Administrator to join our team for 20–25 hours per week.

We’re looking for someone who is organised, switched‑on and enjoys keeping things moving. If you know automotive warranty, can spot the details others miss, and aren't afraid to follow up a claim until it's sorted — we want to hear from you!

What You’ll Be Doing

• Preparing, submitting and managing manufacturer warranty claims
• Reviewing repair orders and documentation to make sure claims stack up
• Following up rejected, outstanding and unpaid claims
• Processing warranty credits and reconciling warranty receivables
• Invoicing warranty repair orders and processing service contract claims
• Working with manufacturers, suppliers, technicians, service teams and Accounts
• Keeping warranty records and documentation accurate and up to date
• Managing warranty parts records and disposal timeframes
• Keeping across recalls, campaigns, OEM requirements and warranty procedures
• Supporting warranty audits and continuous improvement
• Ensuring warranty repair orders are invoiced promptly after final clocking

What you'll bring

• Has automotive warranty administration experience
• Understands dealership processes and repair orders
• Is highly organised with great attention to detail
• Is confident chasing claims and getting things resolved
• Can work independently and manage competing priorities
• Has excellent communication and customer service skills
• Is comfortable working with warranty and automotive systems
• Brings a positive, helpful and team‑focused attitude

Why Auto Collective?

This Isn't Just Another Admin Role.

You’ll be part of Auto Collective, representing some of the world's most recognised automotive brands including Mercedes-Benz, RAM, BYD and Jeep.

You’ll have the opportunity to use your automotive knowledge, work with a great team and play an important role in keeping our warranty operation running smoothly — all while enjoying the flexibility of a 20–25 hour working week.