Warranty Administrator

Inchcape; Christchurch; Hybrid; NZD 52,000 - 65,000; Full time

Job summary

Inchcape Christchurch is seeking a Warranty Administrator on a fixed-term contract to March 2027. This role supports the Aftersales team by managing warranty claims, service plans, and OEM requirements with accuracy and efficiency. Strong administration skills and a collaborative mindset are essential.

You will liaise with manufacturers and service teams, maintain records, and contribute to customer satisfaction and operational efficiency within a busy dealership environment.

Qualifications

• Previous administration or customer service experience.
• Strong attention to detail and organisational skills.
• Excellent time management and prioritisation capability.
• Experience managing external stakeholder relationships.
• Strong written and verbal communication skills.
• Ability to manage multiple competing priorities.
• Experience working within a collaborative team environment.
• Customer-focused approach with strong commercial awareness.

Responsibilities

• Manage the end-to-end warranty claims process, ensuring claims are submitted accurately and in accordance with manufacturer requirements.
• Review, audit and cost repair orders while maintaining compliance with OEM policies and procedures.
• Investigate, resolve and follow up warranty claim discrepancies, rejections and supporting documentation requirements.
• Maintain accurate warranty records, reconciliations and reporting to support departmental performance.
• Liaise with manufacturers, service teams and internal stakeholders to obtain approvals and ensure efficient claim resolution.
• Support Service Advisors and the wider Service team while contributing to operational efficiency and customer satisfaction.

Skills

Administration

Customer service

Attention to detail

Time management

Communication

Stakeholder management

Team collaboration

Prior experience

Automotive knowledge

Tools

MS Office

Job description

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Job Details: Fixed-Term Contract (Until March 2027) | Full-Time (Great for people finishing school or in between semesters at university)

Do you want to develop world‑class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global network.

You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our customers.

Our Aftersales Team is seeking a Warranty Administrator to join our team in Christchurch. In this position, you will collaborate with a dynamic, diverse team to ensure warranty claims, service plans and manufacturer requirements are managed accurately and efficiently, bringing your administration expertise and attention to detail to drive your career forward.

What you’ll do .

• Manage the end-to-end warranty claims process, ensuring claims are submitted accurately and in accordance with manufacturer requirements
• Review, audit and cost repair orders while maintaining compliance with OEM policies and procedures
• Investigate, resolve and follow up warranty claim discrepancies, rejections and supporting documentation requirements
• Maintain accurate warranty records, reconciliations and reporting to support departmental performance
• Liaise with manufacturers, service teams and internal stakeholders to obtain approvals and ensure efficient claim resolution
• Support Service Advisors and the wider Service team while contributing to operational efficiency and customer satisfaction

About you

You are a detail-oriented administrator who enjoys working with structured processes and ensuring information is accurate and compliant. You're confident communicating with different stakeholders and can manage competing priorities while maintaining a high level of accuracy.

To be successful, you will have:

• Previous administration or customer service experience
• Strong attention to detail and organisational skills
• Excellent time management and prioritisation capability
• Experience managing external stakeholder relationships
• Strong written and verbal communication skills
• Ability to manage multiple competing priorities
• Experience working within a collaborative team environment
• Customer-focused approach with strong commercial awareness
• Automotive, warranty or dealership experience will be highly regarded but is not essential
• Experience working with OEMs or within a service/workshop environment will be advantageous

We offer you

• Supportive Team Environment: Join a close-knit service team where collaboration is valued
• Automotive Industry Exposure: Work closely with technicians, service advisors and leading automotive brands
• Structured & Varied Work: Enjoy a balance of administration, stakeholder engagement and problem-solving
• Career Development: Build your career within a global automotive organisation with long-term opportunities

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues create an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

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