Warehouse Team Member

JB Hi-Fi & The Good Guys; Auckland; Hybrid; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Parental leave (12 weeks)

Hybrid working

Employee discounts

Training & development

Wellbeing resources

Job summary

JB Hi-Fi Auckland is seeking a Warehouse Team Member to contribute to exceptional customer service, efficient order fulfilment, and accurate documentation. You will ensure orders are picked, packed, dispatched, and delivered in line with procedures to maximise store performance.

The role includes ongoing training, a supportive team, and a commitment to sustainability. JB Hi-Fi promotes diversity and inclusion and encourages applications even if you don’t meet 100% of the criteria.

Qualifications

• Strong attention to detail.
• A desire to learn.

Responsibilities

• Ensuring effective record and invoice management
• Managing order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries and carrying out same day delivery to customers
• Contributing to the Warehouse team’s achievement of set performance management requirements (KPIs) by utilising suite of operational exception reports to identify and resolve outstanding tasks
• Continuously improving skills and product knowledge through available online platforms and active participation in other development opportunities
• Contributing to maximising opportunities to recycle waste and reduce environmental impact

Job description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As the Warehouse Team Member, you will play a key role in contributing to the continued delivery of exceptional customer service, maximise profitability and enhance efficiency through the Warehouse Team. You will also be responsible for operational efficiency and outcomes, by ensuring policies and procedures are followed, compliance is ensured..

Key responsibilities include, but are not limited to:

• Ensuring effective record and invoice management
• Managing order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries and carrying out same day delivery to customers, where designated to drive
• Contributing to the Warehouse team’s achievement of set performance management requirements (KPIs) by utilising suite of operational exception reports to identify and resolve outstanding tasks
• Continuously improving skills and product knowledge through available online platforms and active participation in other development opportunities
• Contributing to maximising opportunities to recycle waste and reduce environmental impact

Qualifications

To be successful in this role, you will ideally have:

• Strong attention to detail
• A desire to learn

Additional Information

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!