Operations Team Member

JB Hi-Fi & The Good Guys; Porirua; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Hybrid working

Staff discounts

Employee assistance program

Job summary

JB Hi-Fi is hiring an Operations Team Member in New Zealand. You will ensure stock is received and delivered accurately, support both instore and online customers, and help optimise back-of-house space and stock flow.

The role involves handling deliveries, click-and-collect processes, and maintaining safety and process standards. We value a vibrant, customer‑focused professional who thrives in a busy retail setting, can multi-task effectively, and adapts to evolving product lines.

Qualifications

• You are a vibrant and driven professional who thrives in a fast-paced environment and relish the opportunity to be at the forefront of all the new tech products!
• Results driven with a strong focus on delivering the best customer outcomes
• Strong multi-tasking skills, coupled with ability to execute on processes and procedures will see your success in this role

Responsibilities

• Deliver efficient back of house activities, ensuring stock is received and delivered to the right place at the right time
• Collaborate with team to provide a positive experience for instore and online customers
• Contribute to BOH space management, organisation, stock flow and product storage
• Manage order fulfilment (delivery and click and collect) in line with procedures

Skills

Customer service

Teamwork

Multi-tasking

Job description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As an Operations Team Member, you will have the opportunity to deliver efficient back of house activities, ensuring the right stock is received and delivered to the right place at the right time, including:

• Complying with operations process controls and safety requirements, with particular emphasis on safe product handling, use of equipment and machinery and incident reporting
• Working collaboratively as part of a team and deliver a positive experience for both instore and online customers
• Contribute to optimal BOH space management, organisation, stock flow and product storage in the back of house
• Manage order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries

Qualifications

• You are a vibrant and driven professional who thrives in a fast-paced environment and relish the opportunity to be at the forefront of all the new tech products!
• Results driven with a strong focus on delivering the best customer outcomes
• Strong multi-tasking skills, coupled with ability to execute on processes and procedures will see your success in this role

Additional Information

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

Job Location