Warehouse Support Specialist

NIOA Group; New Zealand; Remote; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay cycles

Career progression opportunities

Wellbeing services

Job summary

NIOA Group in Christchurch, New Zealand, is seeking a reliable Warehouse Support Specialist to receive, store, pick and pack goods, manage inventory and support safe warehouse operations.

You will handle returns, provide customer service by phone and email, and work within a regulated environment requiring firearms licence and Security Clearance. A positive team player who can work independently is essential.

Qualifications

• Experience in warehousing or similar operational environment.
• Sound computer literacy.
• Ability to attain firearms licence and Defence Security Clearance.
• Current Defence Security Clearance is highly desirable.

Responsibilities

• Receive, inspect and record incoming goods.
• Support safe handling and secure storage of firearms, ammunition and sporting goods.
• Contribute to continuous improvement across warehouse safety, accuracy, efficiency and service delivery.
• Deliver prompt, professional customer service support via phone and email, assisting with enquiries, order updates and product questions.
• Communicate with internal teams, carriers and customers.
• Maintain accurate inventory records.

Skills

Attention to detail

Computer literacy

Safety conscious

Tools

Inventory management software

Job description

We are seeking a reliable and detail-focused Warehouse Support Specialist to join our Christchurch team. This role will be responsible for receiving and storing goods, picking and packing orders, processing returns, maintaining inventory records and supporting safe and compliant warehouse spaces.

What you’ll do

• Receive, inspect and record incoming goods.
• Support the safe handling and secure storage of firearms, ammunition and sporting goods.
• Contribute to continuous improvement across warehouse safety, accuracy, efficiency and service delivery.
• Deliver prompt, professional customer service support via phone and email, assisting with enquiries, order updates and product-related questions.
• Communicate with internal teams, carriers and customers.
• Maintain accurate inventory records.

About you

You are a reliable and safety focused individual and have an understanding of the importance of following procedures in a regulated setting. You are a positive team player who can work independently and support others when priorities change.

• Experience in warehousing or similar operational environment is desirable.
• Sound computer literacy.
• Ability to attain a firearms licence and Defence Security Clearance.
• Current Defence Security Clearance is highly desirable.

What makes NIOA an exceptional workplace?

Our people are our greatest asset and we are committed to providing our employees with a supportive and family-like work culture, accompanied by a variety of attractive benefits including:

• Meaningful recognition, weekly pay cycles, long service awards.
• Ongoing growth through learning, mentoring, training and career progression opportunities.
• Access to 24/7 counselling and wellbeing services to support you and your family.
• Bright, welcoming workspaces with modern facilities, state-of-the-art tools, technology and perks.

About Us

We are an Australian-owned global munitions company dedicated to delivering world-leading products, solutions and technologies to militaries, law enforcement agencies and commercial customers. We’re one team of outstanding people united in our mission to provide a secure future for our nation, our allies and our families.

By applying for this role, you accept that the following checks will occur:

• Security screening checks (including ITAR and DISP).
• Fit to work checks.
• Permanent working rights and availability to work in New Zealand.