Ward Clerk, Middlemore Central

New Zealand Government; Auckland; On-site; NZD 30,000 - 39,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Auckland is seeking a casual ward clerk to join a dedicated team. You will support patient intake, maintain wards and ensure accurate record-keeping while delivering friendly, responsive customer service to patients, families and clinicians.

The role requires availability on short notice across morning, afternoon and evening shifts, including weekends and public holidays, reflecting the needs of a busy hospital environment.

Qualifications

• Gained a NCEA level qualification.
• Proven Customer Service experience.
• Intermediate level of computer experience or literacy.
• Knowledge of iPMS/WiMS is desirable but not essential.

Responsibilities

• Maintain and prepare wards for patient admission.
• Record and file patient information accurately.
• Interact with Medical, Nursing, Clerical, Orderlies and Clinical staff.
• Provide excellent customer service to patients, families, visitors and GPs.

Skills

Customer service

Education

NCEA level qualification

Tools

iPMS/WiMS

Job description

A chance to be part of a dedicated and compassionate team making a real difference everydayBring your admin expertise and customer care skills to a rewarding role in healthcare

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

At Middlemore Hospital we have an exciting opportunity for a ward clerk to join our team.

This is a casual position and your need to be available to work at short notice, on call basis.

We require a flexible person who will be available to work a number of morning, afternoon and evening shifts including weekdays, weekends and public holidays.

In this role you will have the opportunity to interact with a range of services like Medical, Nursing, Clerical, Orderlies and Clinical staff to name a few.

You will also have the opportunity to use your excellent customer service skills while talking to our patients, their families, visitors and general practitioners.

About You

You will be required to ensure the wards are maintained and prepared for patient admission.

Effective recording and filing of patient information is a mandatory requirement.

To be successful:

You must have gained a NCEA level qualificationProven Customer Service experienceIntermediate level of computer experience or literacyKnowledge of iPMS/WiMS is desirable but not essential

Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Closing Date: 3rd November 2026