Visitor Experience Host – Guided Tours & Events

Museums Aotearoa; Waiouru; On-site; NZD 62,000 - 69,000; Full time

Job summary

The National Army Museum Te Mata Toa invites applications for a Kaiārahi / Visitor Host. This full-time role combines public engagement, education, customer service, and museum support in a unique heritage setting. You’ll engage visitors from across New Zealand and beyond, sharing army history with energy and warmth.

You will deliver tours, support school visits and events, and ensure exceptional service while helping maintain safety and presentation. Weekend work and a seven-day roster apply.

Qualifications

• Friendly, enthusiastic, and customer-focused individual.
• Confident communicator delivering memorable visitor experiences.
• Experience in customer-facing, cultural heritage, tourism, or visitor services (desirable).
• Willingness to learn te reo Māori and tikanga Māori.

Responsibilities

• Deliver engaging guided tours and share New Zealand Army stories.
• Support education programmes, school visits, and public events.
• Create memorable visitor experiences through exceptional customer service.
• Contribute to the safety, security, and presentation of the Museum.

Skills

Public engagement

Storytelling

Customer service

Communications

Tools

Technology adept

Job description

The National Army Museum Te Mata Toa invites applications for a Kaiārahi / Visitor Host. This full-time role combines public engagement, education, customer service, and museum support in a unique heritage setting. You’ll engage visitors from across New Zealand and beyond, sharing army history with energy and warmth.

You will deliver tours, support school visits and events, and ensure exceptional service while helping maintain safety and presentation. Weekend work and a seven-day roster apply.