Kaiārahi Visitor Host

Museums Aotearoa; Waiouru; On-site; NZD 62,000 - 69,000; Full time

Job summary

The National Army Museum Te Mata Toa invites applications for a Kaiārahi / Visitor Host. This full-time role combines public engagement, education, customer service, and museum support in a unique heritage setting. You’ll engage visitors from across New Zealand and beyond, sharing army history with energy and warmth.

You will deliver tours, support school visits and events, and ensure exceptional service while helping maintain safety and presentation. Weekend work and a seven-day roster apply.

Qualifications

• Friendly, enthusiastic, and customer-focused individual.
• Confident communicator delivering memorable visitor experiences.
• Experience in customer-facing, cultural heritage, tourism, or visitor services (desirable).
• Willingness to learn te reo Māori and tikanga Māori.

Responsibilities

• Deliver engaging guided tours and share New Zealand Army stories.
• Support education programmes, school visits, and public events.
• Create memorable visitor experiences through exceptional customer service.
• Contribute to the safety, security, and presentation of the Museum.

Skills

Public engagement

Storytelling

Customer service

Communications

Tools

Technology adept

Job description

• Engage visitors with the stories of New Zealand’s Army
• Dynamic role combining tours, events and visitor services
• Permanent full-time role within a passionate museum team

If you're a people person with energy, enthusiasm and a positive attitude, we'd love to hear from you

Mō te tūnga | About the role

The National Army Museum connects people with the stories, service and history of New Zealand's Army, preserving and sharing this important heritage for future generations.

As a Kaiārahi / Visitor Host, you'll be part of a passionate team dedicated to delivering an exceptional experience for every visitor. This is a varied and rewarding role that combines public engagement, education, customer service, and museum support activities within a unique cultural and heritage environment.

Working with visitors from across New Zealand and around the world, you'll help create meaningful experiences that inspire people to connect with New Zealand Army history.

Key Responsibilities Include

• Deliver engaging guided tours and share New Zealand Army stories
• Support education programmes, school visits, and public events
• Create memorable visitor experiences through exceptional customer service
• Contribute to the safety, security, and presentation of the Museum

In this full-time role you will be working for five days within a seven day roster. Some weekend work is required.

The salary for this role ranges from $62,075-$68,852, inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience.

Ngā pūkenga me ngā wheako | Skills and Experience

We're seeking a friendly, enthusiastic, and customer-focused individual who enjoys engaging with people from diverse backgrounds. You'll be a confident communicator who takes pride in creating memorable visitor experiences and delivering exceptional service.

You Will Also Have

• A positive attitude, strong work ethic, and willingness to learn
• The ability to work both independently and as part of a team
• Strong communication and interpersonal skills
• Experience in a customer-facing, cultural heritage, tourism, or visitor services environment (desirable)
• Confidence using technology and learning new systems
• A genuine interest and a willingness to learn about New Zealand’s military history
• An appreciation of te ao Māori, with knowledge of te reo Māori and tikanga Māori, or a willingness to learn

Mō mātou | About Us

The National Army Museum Te Mata Toa exists to engage New Zealanders with the stories of our soldiers and the history and development of the New Zealand Army. Our mandate is to collect, preserve, and share the material and memories that illuminate how the Army has shaped our national identity and our place in the world. As part of the New Zealand Defence Force, we contribute to a broader mission of protecting Aotearoa and supporting the wellbeing of its people. Together with our military and civilian partners, we work to ensure that New Zealand’s military heritage is understood, valued, and accessible to future generations.

Applications close at midnight on Monday 21 September 2026.