Guide Host

New Zealand Government; Auckland; Hybrid; NZD 61,000 - 69,000; Full time

Benefits offered by this job

Life cover

Critical illness protection

Discounted insurances

Free will services

Savings schemes

Job summary

NZ Defence Force in Auckland is seeking a friendly Guide Host to join our Visitor Services team on a permanent, full-time basis (Wed–Sun 09:00–17:30). You will deliver engaging guided tours and provide exceptional customer service while supporting sales in the Museum Shop.

The role requires strong communication, frontline visitor experience in tourism or museums, and an interest in naval or military history.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in front-line visitor services in tourism or museum sectors.
• Interest in New Zealand, military or naval history and enthusiasm for sharing stories.

Responsibilities

• Deliver engaging guided tours and visitor experiences.
• Provide exceptional customer service and respond to visitor inquiries.
• Process sales and maintain records and stock at the Museum Shop.
• Promote a safe, welcoming, and inclusive environment for all visitors.

Skills

Customer service

Communication

Interpersonal skills

Tour guiding

Multilingual (second language)

Education

First aid certificate

Customer service certificate

Job description

# Guide Host at NZ Defence Force, Auckland## Mō tēnei tūranga mahi | About this role**Mō te tūnga | About the role**Do you pride yourself on your customer service? Do you want to work in one of Auckland's premier culture and heritage destinations?We are seeking a friendly and professional individual to join us on a permanent basis (Wednesday to Sunday 0900-1730) as a front of house staff member within our Visitor Services team.As a Guide Host, some key responsibilities will include:* Delivering engaging guided tours and visitor experiences* Providing exceptional customer service and responding to visitor enquiries* Processing sales, maintaining records and stock at the Museum Shop* Promoting a safe, welcoming, and inclusive environment for all visitorsThe salary for this role ranges from $60,903 to $68,852, inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience.**Ngā pūkenga me ngā wheako | Skills and Experience**If you have excellent communication skills and enjoy interacting with customers, a passion for naval or military history and/or experience in the tourism or museum sector, and want to be part of our team, we'd love to hear from you.To be successful in this role, you will have:* A strong customer focus and excellent interpersonal skills, with an ability to relate to a diverse group of people* Demonstrated experience in front line visitor services in the tourism or museum sector* An interest in New Zealand, military or naval history and an enthusiasm for sharing stories with others* A current first aid certificate* A customer service based certificate* Conversational skills in a second language is advantageous but not essential**Nōu te rourou | What's in it for you**Safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.**Me pēhea te tuku tono | How to Apply**Applications close on **Thursday 24 September 2026**.Use the links on this page where you'll be directed to the Defence Careers website.**Please Note:*** All applications must be made online, via the Defence Careers website. Each listing contains the Position Description.* Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.* Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.NZDF Employees/Members – please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.NZDF Contractors – please apply via the Defence Careers website.NZDF Reserves – please apply via the Defence Careers website if you cannot access the HR Toolkit.**Please Note:**To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:Low Level Security Clearance* You **must** be a New Zealand citizen **or** you must hold New Zealand Permanent Residence **or** have a current New Zealand Residency Class Visa.* At minimum, you **must** hold New Zealand Permanent Residence **or** have a current New Zealand Residency Class Visa, **and** you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.* You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | NZ Defence Force || Location: | Auckland || Position type: | Ongoing - Full Time || Category: | Hospitality & Tourism || Date listed: | 10-Sep-2026 || Salary range: | N/A || Closing date: | 24-Sep-2026 || Reference: | NZ/DF-2609021 || Attachment: | No File Attached || File links: | || Website: | www.nzdf.mil.nz/ |