Vision & Hearing Access Coordinator

enable

Palmerston North

On-site

NZD 55,000 - 75,000

Full time

12 days ago

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Job summary

Enable New Zealand is seeking a dedicated Specialist Services Coordinator to join our Palmerston North team on a full-time, fixed-term basis until April 2027. You will assess eligibility and process applications for vision and hearing-related equipment, delivering high-quality customer service to clients and whānau.

Collaboration with assessors, suppliers, clinicians and internal teams is essential to ensure efficient processing.

Qualifications

Must assess eligibility according to funding guidelines.
Experience processing applications with accuracy and care.
Ability to maintain data integrity across multiple systems.

Responsibilities

Assess eligibility and process applications for vision and hearing-related equipment and services.
Respond to customer enquiries and provide professional, high-quality support to clients, whānau, assessors, and suppliers.
Review applications and supporting documentation to ensure compliance with funding guidelines and eligibility criteria.
Maintain accurate customer, supplier, and financial records across multiple systems.
Conduct audits, quality checks, and reporting activities to support contractual and organisational requirements.
Work collaboratively with internal and external stakeholders to ensure positive customer outcomes.
Contribute to process improvement initiatives, training, and continuous service enhancement.