Subcontractor Liaison

Enable; Palmerston North; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

Enable New Zealand is seeking a Customer Services and Administration Specialist to support our national network of ACC subcontractors. The role focuses on ensuring repairs and refurbishments are delivered efficiently, cost‑effectively, and to high standards, while maintaining strong customer relationships and streamlined office practices.

You’ll manage contractor performance, assist with contractual queries, and contribute to continuous improvement across our national network in a fast‑paced

Qualifications

• Experience in administration, coordination, customer service or stakeholder‑focused roles.
• Strong analytical and problem‑solving skills with trend identification.
• Excellent verbal and written communication.
• Ability to build strong relationships with diverse stakeholders.

Responsibilities

• Build and maintain relationships with ACC subcontractors and stakeholders.
• Assist subcontractors with contractual requirements, processes, and service delivery queries.
• Review purchase orders, repair histories and costs to ensure value and quality.
• Investigate recurring equipment repair issues and identify trends and improvement opportunities.
• Support asset management activities including equipment identification, write-offs, and data accuracy.
• Assist assessors with equipment repair, replacement, and modification decisions.
• Provide training, advice, and information to subcontractor administrative and technical teams.
• Manage escalated customer and stakeholder enquiries and support positive service outcomes.
• Contribute to continuous improvement initiatives and development of subcontractor resources.

Skills

Administration

Coordination

Customer service

Stakeholder management

Problem solving

Verbal and written communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

• Join New Zealand's largest provider of disability equipment and modification services
• Use your administration and customer service expertise to support our national sub-contractor network
• Permanent, full-time opportunity based in Palmerston North

Ko wai mātau | Who we are

Enable New Zealand is a Crown-owned entity on a mission; to support disabled people and their whānau to live everyday lives in their communities. We do this by effectively managing access to equipment, modifications and information services for disabled people and their whānau on behalf of Disability Support Services (DSS) - Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC). With our head office centrally located in Palmerston North and warehouses in Palmerston North, Christchurch, and Hamilton, we deliver services to thousands of New Zealanders each year as Aotearoa's largest disability equipment provider.

Mō tēnei tū́ranga mahi | About this role

We have an exciting opportunity for an experienced Customer Services and Administration Specialist to join our team. This role responsible for supporting Enable New Zealand's national network of ACC subcontractors to ensure repair and refurbishment services are delivered efficiently, cost-effectively, and to a high standard. At Enable New Zealand, we place the customer at the centre of everything we do. In this varied role, you'll build and manage relationships with Enable New Zealand's national subcontractor network, monitor contractor performance and compliance, investigate service delivery issues, and support continuous improvement initiatives to ensure high-quality outcomes for customers. This is an excellent opportunity for someone who enjoys problem-solving, building strong relationships, and working in a fast-paced environment where no two days are the same.

Ngā mahi haepapa | Role responsibilities

• Building and maintaining strong relationships with ACC subcontractors and key stakeholders
• Supporting subcontractors with contractual requirements, processes, and service delivery queries
• Reviewing purchase order requests, repair histories, and associated costs to ensure value and quality outcomes
• Investigating recurring equipment repair issues and identifying trends and improvement opportunities
• Supporting asset management activities, including equipment identification, write-offs, and database accuracy
• Assisting assessors with equipment repair, replacement, and modification decisions
• Providing training, advice, and information to subcontractor administrative and technical teams
• Managing escalated customer and stakeholder enquiries and supporting positive service outcomes
• Contributing to continuous improvement initiatives and the development of subcontractor resources and manuals

You'll be successful in this role if you bring strong administration and stakeholder management experience, excellent attention to detail, and a commitment to delivering outstanding service. You'll also have:

• Experience working in administration, coordination, customer service, or stakeholder-focused roles
• Strong analytical and problem-solving skills with the ability to identify trends and make informed decisions
• Excellent verbal and written communication skills
• Outstanding relationship-building skills and the ability to work effectively with a wide range of stakeholders
• Intermediate to advanced Microsoft Office skills, particularly Word, Excel, Outlook, and PowerPoint
• Strong organisational skills with the ability to manage competing priorities and meet deadlines
• A proactive approach to continuous improvement and customer-focused service delivery
• Experience working within a professional office environment and supporting business processes

To learn more about the role itself, you can view the job description on BambooHR. To learn more about who we are and what we do, visit the Enable New Zealand website.

Applications close: 5pm Wednesday 9 September 2026

Please note: You must be a NZ Resident or hold a valid NZ work visa to apply.