Specialist Services Coordinator

enable; Palmerston North; On-site; NZD 55,000 - 75,000; Full time

Job summary

Enable New Zealand is seeking a dedicated Specialist Services Coordinator to join our Palmerston North team on a full-time, fixed-term basis until April 2027. You will assess eligibility and process applications for vision and hearing-related equipment, delivering high-quality customer service to clients and whānau.

Collaboration with assessors, suppliers, clinicians and internal teams is essential to ensure efficient processing.

Qualifications

• Must assess eligibility according to funding guidelines.
• Experience processing applications with accuracy and care.
• Ability to maintain data integrity across multiple systems.

Responsibilities

• Assess eligibility and process applications for vision and hearing-related equipment and services.
• Respond to customer enquiries and provide professional, high-quality support to clients, whānau, assessors, and suppliers.
• Review applications and supporting documentation to ensure compliance with funding guidelines and eligibility criteria.
• Maintain accurate customer, supplier, and financial records across multiple systems.
• Conduct audits, quality checks, and reporting activities to support contractual and organisational requirements.
• Work collaboratively with internal and external stakeholders to ensure positive customer outcomes.
• Contribute to process improvement initiatives, training, and continuous service enhancement.

Skills

Attention to detail

Problem solving

Customer service

Data integrity

Stakeholder coordination

Job description

• Make a meaningful impact – Support disabled people and their whānau across Aotearoa by coordinating access to vision and hearing-related equipment and services.
• Use your attention to detail and problem-solving skills – Assess eligibility, process applications, and provide exceptional customer service in a role where accuracy matters.
• Join a purpose-driven organisation – Be part of a team committed to enabling disabled people to live everyday lives in their communities.

Ko wai mātau | Who we are

Enable New Zealand is a Crown-owned entity on a mission; to support disabled people and their whānau to live everyday lives in their communities. We do this by effectively managing access to equipment, modifications and information services for disabled people and their whānau on behalf of Disability Support Services (DSS) – Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC).

With our head office centrally located in Palmerston North, we deliver services to thousands of New Zealanders each year as Aotearoa's largest disability equipment provider.

Mō tēnei tūranga mahi | About this role

We have an exciting opportunity for a Specialist Services Coordinator to join our team on a full-time, fixed-term basis until April 2027. You will play a key role in assessing eligibility, processing applications, and providing high-quality customer service for vision and hearing-related equipment and services. This varied role combines customer service, administration, eligibility assessment, data integrity, and stakeholder coordination. You'll work closely with clients, whānau, assessors, suppliers, clinicians, and internal teams to ensure applications are processed accurately and efficiently.

Ngā mahi haepapa | Role responsibilities

• Assess eligibility and process applications for vision and hearing-related equipment and services.
• Respond to customer enquiries and provide professional, high-quality support to clients, whānau, assessors, and suppliers.
• Review applications and supporting documentation to ensure compliance with funding guidelines and eligibility criteria.
• Maintain accurate customer, supplier, and financial records across multiple systems.
• Conduct audits, quality checks, and reporting activities to support contractual and organisational requirements.
• Work collaboratively with internal and external stakeholders to ensure positive customer outcomes.
• Contribute to process improvement initiatives, training, and continuous service enhancement.

At Enable New Zealand, you'll be part of a purpose-driven organisation that values collaboration, innovation, and making a difference. Enable New Zealand is an equal-opportunity employer and encourages applications from people of all backgrounds, including those living with disability.

To learn more about the role itself, you can view the job description on BambooHR. To learn more about who we are and what we do, visit the Enable New Zealand website.

Applications close: Sunday 4 October 2026, however applications will be reviewed as they are received.

Please note: Enable New Zealand does not offer Visa Sponsorship, and you must be a NZ Resident or hold a valid NZ work visa to apply.