Resident Experience & Activities Coordinator

Oceania; Christchurch; On-site; NZD 55,000 - 70,000; Full time

Job summary

Oceania's The Bellevue in Christchurch is seeking a full-time Village Coordinator to support residents and the Village Manager. You will be the go-to person for residents, coordinating events and delivering a warm, caring experience day-to-day.

This role offers variety, opportunities to develop activities programs, and to help residents engage with technology and community. You will work on-site, bringing empathy, strong organisational skills, and a proactive mindset.

Qualifications

• Previous experience in a similar role with a passion for customer service.
• Excellent organisation and administration skills.
• Strong communication to build rapport with residents and stakeholders.
• Respect, dignity and empathy for all residents.
• Problem-solving and ability to multitask.
• Hands-on, proactive, can-do attitude.
• Proficiency with Microsoft Office.
• Empathy and patience with elderly residents and adaptability to new tech.
• Full working rights in New Zealand

Responsibilities

• Act as the primary point of contact for residents providing exceptional service and addressing their needs.
• Coordinate tasks with the Village Manager to ensure timely execution.
• Engage with residents daily, offering assistance and supporting wellbeing.
• Maintain knowledge of village products, services, policies, and emergency procedures.
• Lead development and delivery of a personalised activities and lifestyle program.
• Promote use of technology (resident app and virtual events) through workshops.
• Organise group excursions, gather resident input, and build relationships with providers and community groups.

Skills

Customer service

Organization

Communication

Empathy

Problem solving

Tools

Microsoft Office

Job description

Oceania's The Bellevue in Christchurch is seeking a full-time Village Coordinator to support residents and the Village Manager. You will be the go-to person for residents, coordinating events and delivering a warm, caring experience day-to-day.

This role offers variety, opportunities to develop activities programs, and to help residents engage with technology and community. You will work on-site, bringing empathy, strong organisational skills, and a proactive mindset.