Veterinary Client Services & Systems Coordinator

CoroVets; Waihi; On-site; NZD 40,000 - 60,000; Part time

Job summary

CoroVets in Waihi is seeking a Veterinary Client Services & Systems Coordinator to join our team. You’ll be the first point of contact for clients while coordinating appointments, communications and administrative processes across the practice.

This role involves managing client enquiries by phone, email and in person; maintaining accurate client and patient records; and working across multiple practice management systems, including ezyVet, CRM and inventory tools.

Qualifications

• Excellent communication and customer service skills.
• Highly organised and detail-focused.
• Calm under pressure and able to learn quickly.
• Experience in administration or healthcare environments.
• Comfortable working with multiple systems.

Responsibilities

• Manage client enquiries by phone, email and in person.
• Coordinate appointments and daily schedules.
• Triage enquiries and prioritise.
• Maintain accurate client and patient records.
• Work across multiple systems.
• Support inventory, payments and general administration.
• Coordinate communication between clients and staff.

Skills

Customer service

Organisation

Communication

Problem solving

Tools

ezyVet

3CX

CRM

ERP

Inventory systems

Job description

Veterinary Client Services & Systems Coordinator

Veterinary Client Services & Systems Coordinator

CoroVets is a locally owned veterinary practice with strong community connections and a commitment to exceptional client and patient care.

We’re seeking a highly organised, tech-savvy Veterinary Client Services & Systems Coordinator to join our Waihi team.

This is more than a reception role. You’ll be the first point of contact for clients while coordinating appointments, communications, records, inventory and administrative processes across the practice.

Key Responsibilities

• Manage client enquiries by phone, email and in person.
• Coordinate appointments and daily schedules.
• Triage enquiries and
• Maintain accurate client and patient records.
• Work across multiple practice and business systems.
• Support inventory, payments and general administration.
• Coordinate communication between clients and veterinary staff.

You’ll need to be confident working across multiple systems and screens, including:

• Microsoft Outlook and Office.
• Complex business and practice management systems.
• Digital records and workflows.
• Experience with ezyVet, 3CX, CRM, ERP, booking or inventory systems is highly regarded.

About You

• An excellent communicator with strong customer service skills.
• Highly organised, accurate and detail-focused.
• Calm under pressure and a logical problem solver.
• Adaptable, proactive and quick to learn.
• Comfortable working independently and as part of a team.
• Experienced in administration, customer service, healthcare, veterinary, agricultural or other fast-paced environments.
• Aligned with our values of excellence, integrity, collaboration, accountability and community.

Why CoroVets?

• Locally owned and community focused.
• Supportive, values-driven team.
• Varied and rewarding work.
• Genuine responsibility and autonomy.
• Opportunities to develop across administration, technology, customer service and veterinary operations.

Hours

Wednesday–Friday, 8:15am–5:00pm | Waihi-based
Additional hours may be available from time to time.

Please note: This role requires advanced computer literacy and confidence working across multiple business systems. Shortlisted candidates will complete an in-person IT proficiency assessment.