Venue Operations Manager: Profitability & Efficiency

Encore APAC; Auckland; On-site; NZD 85,000 - 120,000; Full time

Benefits offered by this job

Great Place To Work certification

Diversity & inclusion programs

Wellness initiatives

Career progression opportunities

Sustainability initiatives

Salary packaging options

Job summary

Encore APAC is seeking an Operations Manager - Venues to establish profitability benchmarks for each venue unit and drive improvement through efficiency and productivity gains across the business. You will recommend operational changes, monitor billing and compliance, and collaborate with the Technology and L&D teams.

You will coordinate with multiple stakeholders, contribute to budget discussions, and support capital expenditure decisions while ensuring consistent service and reporting across

Qualifications

• Previous experience in a similar role.
• Background in Production is highly desirable.
• Proven experience working with multiple stakeholders.
• Excellent oral and written communication skills.
• Highly developed customer service skills.
• Time management skills; the ability to manage multiple and competing deadlines.

Responsibilities

• Establish and monitor reporting systems for labour efficiency metrics within each venue business unit and review these metrics to identify trends.
• Make recommendations on operational changes that increase the efficiency and effectiveness of labour planning and allocation.
• Identify opportunities for continuous improvement of the operational procedures.
• Monitor the allocation of all billing codes and systems compliance for all Encore venues.
• Coordinate with the L&D Team a training program that meets the requirements of the business and delivers consistency of service and reporting.
• Contribute to the tendering process via compilation of sales and billing information and assessment of labour resources to manage the venue.
• Coordinate and maintain reports of operational inspections of all contracted venues on a half yearly basis.
• Provide data to assist each Operations Director and Area Director to establish the budget for each venue annually.
• Make recommendations for capital expenditure within venues to the Technology Team.
• Work with the Technology team on the co-ordination of installation projects and venue upgrades.

Skills

Similar role experience

Production background

Stakeholder management

Communication skills

Customer service

Time management

Job description

Encore APAC is seeking an Operations Manager - Venues to establish profitability benchmarks for each venue unit and drive improvement through efficiency and productivity gains across the business. You will recommend operational changes, monitor billing and compliance, and collaborate with the Technology and L&D teams.

You will coordinate with multiple stakeholders, contribute to budget discussions, and support capital expenditure decisions while ensuring consistent service and reporting across