Operations Manager

Star Group; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Career growth

Learning & development

Staff discounts

Impact at Star Group

Job summary

Star Group is seeking an experienced Operations Manager to lead our Auckland venues, elevating people, performance and guest experience.

This hands-on leadership role spans multiple sites, partnering with Business Leaders to lift operational performance, drive commercial results and ensure guests enjoy exceptional hospitality every day.

With 50+ venues across the North Island, Star Group offers growth, learning and the chance to make a real impact in a leading hospitality group.

Qualifications

• Proven hospitality leadership experience, ideally across multiple sites.
• Strong commercial and financial acumen.
• A passion for coaching and developing teams.
• Experience driving operational excellence and guest experience.
• Sound knowledge of compliance, licensing and health & safety requirements.
• A current General Manager's Certificate.

Responsibilities

• Hands-on leadership across multiple venues, supporting Business Leaders.
• Lead and uplift operational performance and drive commercial results while delivering exceptional guest hospitality.

Skills

Hospitality leadership

Commercial acumen

Coaching & development

Operational excellence

Guest experience

Compliance & safety

Education

General Manager's Certificate

Job description

We're looking for an experienced Operations Manager to help lead our Auckland venues and bring out the best in our people, performance and guest experience.

This is a hands‑on leadership role where you'll work across multiple venues, supporting Business Leaders, lifting operational performance, driving commercial results, and ensuring our guests receive exceptional hospitality every day.

What you'll bring

• Proven hospitality leadership experience, ideally across multiple sites
• Strong commercial and financial acumen
• A passion for coaching and developing teams
• Experience driving operational excellence and guest experience
• Sound knowledge of compliance, licensing and health & safety requirements
• A current General Manager's Certificate

Why Star Group?

At Star Group, hospitality is powered by people.

With more than 50 venues across the North Island, we're building careers, creating connections, and delivering memorable experiences for our guests and communities. You'll join a business that values curiosity, hard mahi, community, and having fun along the way.

What you'll get

• Career growth opportunities across our venue network
• Learning and development support
• Staff discounts and wellbeing benefits
• The chance to make a real impact in one of New Zealand's largest hospitality groups