Venue Customer Services Officer

Central App; Cromwell Community; Hybrid; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Dog-friendly workplace

Learning and development opportunities

Additional leave.

Job summary

Te Puna Mahara - Cromwell Memorial Events Centre in Cromwell, NZ is seeking a friendly Venue Customer Services Officer to ensure a welcoming, safe, and well-organised experience for all visitors and hirers. You will be the first point of contact, handling enquiries, guiding guests to rooms, supporting bookings, ticketing, and box office operations, and assisting with event setup.

The role requires health and safety awareness, including fire warden duties when trained, and a flexible,

Qualifications

• Experience in customer-facing roles.
• Strong admin skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to work full-time Tue-Sat with occasional evenings.
• Willingness to undertake health and safety training.
• Physically capable of event setup and manual duties.
• Experience in events, hospitality, tourism, retail, or community facilities is an advantage.

Responsibilities

• Be the first point of contact for visitors with a warm, professional welcome.
• Answer enquiries in person, by phone, and via email.
• Welcome people with bookings and show them to rooms or event spaces.
• Greet visitors attending meetings or appointments and connect them with staff.
• Support venue bookings, event setup, ticketing, and box office operations.
• Help keep website content and booking systems up to date.
• Provide general administration support, including data entry and record keeping.
• Assist with retail and event operations as required, including covering breaks.
• Support health and safety in the venue, including acting as a Fire Warden when trained.
• Work collaboratively with the wider venue team as the facility grows.

Skills

Customer service

Administration

Communication

Independent work

Computer systems

Calm under pressure

Adaptability

Team player

Health & safety awareness

Tools

Booking systems

Ticketing systems

POS systems

Job description

Listed: 23 Sep 2026

We’re looking for a friendly, professional, and adaptable Venue Customer Services Officer to join the team at Te Puna Mahara - Cromwell Memorial Events Centre.

This role sits at the heart of a new and evolving community venue and plays an important part in creating a welcoming, safe, and well-organised experience for everyone who uses the building.

As the first point of contact, you’ll connect visitors, hirers, staff, contractors and performers while supporting the smooth operation of the venue day to day with administrative and event tasks.

You will also be part of the team that provides essential Health and Safety for the venue.

Key Responsibilities:

• Be the first point of contact for visitors, providing a warm and professional welcome
• Answer general enquiries in person, over the phone, and via email
• Welcome people with bookings and show them to rooms or event spaces
• Greet visitors attending meetings or appointments and facilitate connections with staff
• Support venue bookings, event set up (including moving furniture), ticketing, and box office operations
• Help keep website content and booking and ticketing systems up to date
• Provide general administration support, including data entry and record keeping
• Assist with retail and event operations as required, including covering breaks
• Support health and safety in the venue, including acting as a Fire Warden once trained and assisting with evacuations if required
• Work collaboratively with the wider venue team and adapt as the facility continues to develop

This role reports to the Operations Manager and requires you to work full-time hours Tuesday – Saturday. Flexibility to work evenings in line with events and venue activity may be required from time to time.

About you:

• Proven customer service experience, ideally in a reception or public-facing role
• A strong administration background with good attention to detail
• Excellent communication and interpersonal skills
• The ability to work independently when required
• Confidence using computer systems, including booking, ticketing, or point-of-sale systems
• The ability to stay calm and professional in busy or unexpected situations
• A flexible, creative and adaptable approach and willingness to learn as the venue grows
• A positive, team-focused attitude and strong sense of customer care
• Physically capable of event setup and manual duties including moving furniture
• Willingness to undertake health and safety training, including fire warden duties
• Experience in events, hospitality, tourism, retail, or community facilities would be an advantage.

• Dog-friendly workplace
• Learning and development opportunities
• Additional leave.