Duty Manager - Wellington

CGR Services; Wellington; On-site; NZD 34,000 - 48,000; Full time

Benefits offered by this job

Full-time, permanent position

Minimum 30 hours per week

Job summary

The New Zealand Venue Co. is seeking multiple Duty Managers to join our Wellington team across our renowned venues.

You will thrive in a fast-paced hospitality environment, lead from the front and support venue staff and management. We offer a full-time, permanent role with a minimum of 30 hours per week, competitive hourly wage between NZD 25 and 35, and opportunities for career development within a dynamic, innovative company.

Qualifications

• Passion for hospitality industry.
• Strong customer service and presentation skills.
• Minimum 2 years' experience in customer service, hospitality or events.
• Ability to work in a team and lead from the front.
• Flexible shifts Mon-Sun.

Responsibilities

• Collaborate with Venue Management on marketing campaigns.
• Promote positive customer experience through events and activations.
• Drive sales through positive customer relationships and opportunities.
• Lead and manage on-shift team; provide feedback.
• Address issues quickly per company processes.
• Assist recruitment and training of new staff.

Skills

Hospitality industry

Customer service

Communication

Team leadership

Job description

The New Zealand Venue Co. family are looking for multiple talented and experienced Duty Managers to join our team and work across at our renowned Wellington venues. Our company’s rapid growth will provide you with multiple avenues to develop your career to its full potential!

The successful candidate will possess a friendly personality, good communication skills, ability to thrive under pressure and strong multi-tasking skills. This role will entail assisting in the day-to-day operations of the venue, working collaboratively with the venue manager, and providing support to the staff and management team.

What we’re looking for

• Passionate commitment to a successful career in the hospitality industry
• Projects a friendly, enthusiastic and positive attitude at all times
• Possesses superb presentation and customer service skills

What we need from you

• A passion for the hospitality industry
• Capacity to work in a team environment while leading from the front
• Exceptional customer service and presentation skills
• Minimum 2 years' experience in customer service, hospitality or events
• Flexible availability to work rostered shifts as our venues operate Monday to Sunday

What will your job duties include?

• Collaborative work with the Venue Management team to generate ideas for effective marketing campaigns
• Ensuring events, promotions, activations and marketing initiatives promote a positive customer experience
• Fostering positive customer relationships to drive sales and actively seek and follow through with function and marketing opportunities
• Managing team members on shift and providing effective feedback
• Manage and address all issues quickly, effectively and in line with company processes
• Lead the team by example and promote a culture of respect and inclusivity
• Ensure compliance with OH&S legislation, policies and procedures
• Basic financials including cash up, labour control, EOD and EOW reporting
• Assist in the recruitment and training of new team members

Why Choose us?

• The opportunity to start a career with New Zealand Venue Co. in one of our amazing venues.
• The chance to work for a dynamic company where we welcome and encourage innovation.
• Security of a fulltime, permanent position (minimum 30 hours per week)
• A competitive wage and rewards for hard work and success
• Remuneration at a rate of between $25 and $35 per hour