Value Stream Lead – Value, Viability & Growth

The New Zealand Automobile Association (Incorporated); Auckland; Hybrid; NZD 140,000 - 180,000; Full time

Benefits offered by this job

Free AA Membership

Birthday day off

Wellbeing days

Hybrid working

Discounts on insurance

Job summary

The New Zealand AA invites applications for the role of Value Stream Lead - Value, Viability & Growth. You will define and deliver a roadmap to strengthen customer and member value, drive commercial performance, and enable sustainable growth across the AA.

You will lead cross-functional teams, align priorities, optimise products and journeys, and ensure resources focus on impactful opportunities. We offer hybrid working, wellbeing days, birthday leave, and member discounts; join a purpose-driven

Qualifications

• Experience leading cross-functional initiatives and delivering complex business outcomes.
• Ability to influence stakeholders and operate in ambiguity.

Responsibilities

• Define and deliver the roadmap aligning strategy with execution.
• Lead cross-functional teams to prioritise initiatives and investment.

Job description

Working with the AA | Me mahi tahi tatou ki AA For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members. And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need. We now have an opportunity for a Value Stream Lead to shape and deliver our Value, Viability & Growth portfolio of initiatives, connecting strategy to execution, and driving commercial performance, customer value and long-term business sustainability.

What You'll Be Doing

M'ō te Túranga As Value Stream Lead - Value, Viability & Growth, you will define and deliver the roadmap that strengthens customer and member value, drives commercial performance, and supports sustainable growth across the AA. Working across the organisation, you will align teams around shared outcomes, prioritise initiatives and investment, and ensure resources are focused on the opportunities that create the greatest impact. This is a highly influential leadership role where you will connect strategy and execution, foster cross-functional collaboration, optimise products, propositions and customer journeys, and ensure the AA remains focused on delivering meaningful value for Members, customers and the business.

About You

M'ōu We’re looking for a commercially astute and strategically minded leader with a proven ability to bring people, priorities and delivery together to achieve complex business outcomes. You'll have experience leading cross-functional initiatives in areas such as commercial performance, product, strategy, transformation or portfolio delivery, with a strong track record of influencing stakeholders, prioritising competing demands and turning insight into action. Comfortable operating in ambiguity and driving change without direct authority, you'll combine strong commercial judgement, customer focus and analytical thinking with the ability to build trusted relationships and create alignment across diverse teams to deliver measurable value and growth.

What We Offer

• Free AA Membership for you and your whānau
• A day off for your birthday
• Wellbeing days
• Flexibility and hybrid working
• Discounts on insurance products

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities. If you're passionate about turning ideas into outcomes and bringing people together to deliver real business value, we'd love to hear how you can help shape the future of the AA.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate. We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Our purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.