Customer Service Consultant

AA New Zealand; Auckland; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

Birthday day off

Wellbeing leave

Training and development

Discounted insurance

Job summary

AA New Zealand in Auckland seeks a Customer Service Consultant at our Glen Innes Vehicle Testing Centre to be the first point of contact for Members and customers, delivering a welcoming, professional experience from arrival. You will handle vehicle and driver transactions and help customers access AA products and services, collaborating closely with testing officers.

The role is Monday to Friday 8:00am–5:00pm with alternate Saturdays 8:00am–1:30pm, offering a supportive team environment and

Qualifications

• Previous experience in a customer service or sales environment.
• Strong attention to detail and the ability to process information accurately.
• Intermediate computer skills and confidence learning new systems and processes.
• Excellent verbal and written communication skills.
• The ability to identify customer needs and recommend relevant products and services.
• A positive, professional approach and a commitment to providing great customer experiences.

Responsibilities

• Processing vehicle and driver-related transactions accurately and in line with established procedures.
• Welcoming customers into the site, understanding their needs and providing the right solutions.
• Promoting and referring AA products and services that add value to customers.
• Handling customer enquiries and resolving issues in a professional and timely manner.
• Maintaining high standards of presentation, professionalism and customer service.
• Contributing to team goals while supporting a safe and collaborative working environment.
• Continuing to develop your knowledge of AA products, services and systems through training and development opportunities.

Skills

Customer service

Sales experience

Communication skills

Attention to detail

Computer skills

Tools

MS Office

CRM systems

Job description

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

What You'll Be Doing | Mō te Tūranga

As a Customer Service Consultant in our Glen Innes Vehicle Testing Centre, you’ll be the first point of contact for our Members and customers, creating a welcoming and professional experience from the moment they walk through the door. Working in a fast-paced environment, you'll support a range of vehicle and driver-related transactions while helping customers access the products and services that best meet their needs.

This is a customer-facing role where attention to detail, accuracy and a genuine desire to help people are key. You'll work closely with Vehicle Testing Officers and the wider team to ensure every customer interaction is handled efficiently and professionally.

This role works Monday to Friday, 8:00am to 5:00pm, plus alternate Saturdays from 8:00am to 1:30pm.

Your Key Responsibilities Will Include

• Processing vehicle and driver-related transactions accurately and in line with established procedures.
• Welcoming customers into the site, understanding their needs and providing the right solutions.
• Promoting and referring AA products and services that add value to customers.
• Handling customer enquiries and resolving issues in a professional and timely manner.
• Maintaining high standards of presentation, professionalism and customer service.
• Contributing to team goals while supporting a safe and collaborative working environment.
• Continuing to develop your knowledge of AA products, services and systems through training and development opportunities.

About You | Mōu

You’re a customer-focused professional who enjoys helping people and takes pride in delivering exceptional service. You thrive in a busy environment, enjoy building relationships and can confidently balance administration, customer interactions and sales opportunities.

To Be Successful In This Role, You Will Have

• Previous experience in a customer service or sales environment, ideally within the automotive or motoring industry.
• Strong attention to detail and the ability to process information accurately.
• Intermediate computer skills and confidence learning new systems and processes.
• Excellent verbal and written communication skills.
• The ability to identify customer needs and recommend relevant products and services.
• A positive, professional approach and a commitment to providing great customer experiences.

You’ll also be organised, adaptable and enjoy working as part of a team. Most importantly, you'll bring a customer-first mindset, a willingness to learn and a genuine passion for helping our Members and customers every day.

What We Offer |Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day.

We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch.

We'd love to korero to see if you might be a great fit for the role.