Upper Extremities Orthopedic Clinical Support Specialist

Health New Zealand - Te Whatu Ora Hutt Valley; Wellington; On-site; NZD 60,000 - 85,000; Full time

Job summary

Zimmer Biomet is seeking a clinically driven Upper Extremities Clinical Support Representative in Wellington to back surgeons and theatre teams across the lower North Island. You will provide expert clinical service, case support and product recommendations to optimise patient outcomes and drive utilisation.

In this role you will build strong relationships with surgeons, registrars and theatre staff, while coordinating instrument management and in-service training.

Qualifications

• Strong communication skills with the ability to build trust and influence clinical stakeholders.
• Ability to become technically proficient across the assigned product portfolio.
• Excellent organisational and time management skills.
• Ability to quickly learn and retain complex clinical and technical information.
• A proactive, positive and solutions-focused mindset.

Responsibilities

• Support sales objectives by providing high-quality clinical service, advice and case support to customers.
• Build and maintain strong professional relationships with surgeons, registrars, nurse unit managers, theatre staff, CSSD teams and other key stakeholders.
• Drive appropriate utilisation of Zimmer Biomet solutions by ensuring the right product is available for the right patient.
• Manage nurse, registrar and surgeon engagement through lead identification, case management and structured product in-service training.
• Ensuring timely return and tracking of instrument sets post-procedure.
• Developing and maintaining surgeon-specific surgical technique and workflow documentation.
• Provide case support outside your defined territory when required.
• Actively support the Sales team in the execution of the Sales Plan and achievement of annual targets.

Skills

Clear communication

Clinical/technical proficiency

Organisational skills

Time management

Learning agility

Proactive problem-solving

Education

Bachelor's degree or diploma in Health/Nursing/Physiotherapy/Science/Business/Marketing or related

Job description

Zimmer Biomet is seeking a clinically driven Upper Extremities Clinical Support Representative in Wellington to back surgeons and theatre teams across the lower North Island. You will provide expert clinical service, case support and product recommendations to optimise patient outcomes and drive utilisation.

In this role you will build strong relationships with surgeons, registrars and theatre staff, while coordinating instrument management and in-service training.