Travel & Tourism Career Advisor

The International Travel College of New Zealand Ltd; Auckland; Presencial; NZD 55.000 - 68.000; Jornada completa

Descripción de la vacante

The International Travel College of New Zealand Ltd (ITC) is seeking a Course Advisor in Auckland to help prospective students explore travel, tourism and aviation careers, advise on courses and support enrolments. You will manage inquiries across NZ, conduct interviews and guide applicants through enrolment while contributing to a welcoming student journey.

You will interview, advise and inspire students, match them to suitable ITC courses, and help with enrolment paperwork and records

Formación

• At least three years' industry experience within travel, tourism or aviation.
• A passion for sharing your industry knowledge and inspiring others.
• Strong communication and relationship-building skills.
• Confidence speaking with people from a wide variety of backgrounds.
• The ability to listen to students' goals and help them identify the right pathway.
• Excellent administration skills and strong attention to detail.
• A proactive, adaptable and professional approach.
• The ability to think on your feet and manage a varied workload.
• A positive attitude and a commitment to delivering an exceptional student experience.

Responsabilidades

• Managing face-to-face, phone, email and online enquiries from prospective students.
• Interviewing and advising prospective students on their study and career options.
• Matching students with the ITC course that best suits their goals.
• Supporting students through the enrolment process and ensuring documentation is completed accurately.
• Following up prospective students and working towards enrolment targets.
• Providing exceptional service and a warm, professional welcome to students and visitors.
• Supporting student inductions and helping new students settle into life at ITC.
• Providing guidance and pastoral support to students when needed.
• Maintaining accurate student records, enquiry data and enrolment information.
• Assisting with student loans, allowances and other enrolment processes.
• Representing ITC at schools, careers expos, Open Days and other promotional events.
• Working closely with tutors, student services and the wider ITC team to deliver an exceptional student experience.

Conocimientos

Industry experience in travel/tourism/

Descripción del empleo

The International Travel College of New Zealand Ltd (ITC) is seeking a Course Advisor in Auckland to help prospective students explore travel, tourism and aviation careers, advise on courses and support enrolments. You will manage inquiries across NZ, conduct interviews and guide applicants through enrolment while contributing to a welcoming student journey.

You will interview, advise and inspire students, match them to suitable ITC courses, and help with enrolment paperwork and records