Travel Operations & Sales Support Specialist Full Time | Wānaka Based

New Zealand Travel Organiser; Wānaka; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Travel discounts

Famils

Job summary

New Zealand Travel Organiser in Wanaka is seeking a Travel Operations & Sales Support Specialist to join our boutique travel team. Based in Wanaka, you will coordinate client itineraries across five brands, assist sales with quotes, and provide high-level support while clients travel.

You should be highly organized, detail-focused and able to manage multiple priorities. This full-time role offers a long-term career in the New Zealand travel industry, with travel perks and a collaborative team

Qualifications

• Outstanding accuracy and attention to detail.
• Strong multitasking ability and ability to meet deadlines.

Responsibilities

• Booking and coordinating client itineraries across five brands: newzealandguidedtours.com, newzealandluxuryescapes.com, newzealandgolftours.com, newzealandskipackages.com and nztravelorganiser.com.
• Assisting the sales team with itinerary design and quotes.
• Providing a high level of customer support whilst clients are travelling
• Preparing and issuing professional travel documentation
• Setting up and maintaining suppliers and products within our reservation system
• Updating and maintaining content across five websites
• Assisting the Managing Director on key projects

Job description

Travel Operations & Sales Support Specialist Full Time | Wānaka Based

New Zealand Travel Organiser Group (NZTOG) is Wānaka’s boutique travel company, specialising in selling exceptional New Zealand travel experiences. Across our five specialist brands, we create and deliver tailor-made holidays encompassing luxury escapes, ski holidays, golf tours, self-drive adventures and exclusive privately guided tours. From carefully curated itineraries to seamless travel arrangements, we pride ourselves on delivering personalised service and unforgettable experiences to clients from around the world.

We are looking for a motivated, highly organised and detail-focused Travel Operations & Sales Support Specialist to join our team. This is an exciting opportunity for someone seeking a varied, rewarding and long-term position within an established travel business.

Based in Wānaka, you will become a valued and integral part of our dedicated team. If you enjoy a busy environment, take pride in your work and are looking for a role where you can develop your skills and make a meaningful contribution, we would love to hear from you.

The Role

Key responsibilities include:

Booking and coordinating client itineraries across five brands: newzealandguidedtours.com, newzealandluxuryescapes.com, newzealandgolftours.com, newzealandskipackages.com and nztravelorganiser.com

Assisting the sales team with itinerary design and quotes

Providing a high level of customer support whilst clients are travelling

Preparing and issuing professional travel documentation

Setting up and maintaining suppliers and products within our reservation system

Updating and maintaining content across five websites

Assisting the Managing Director on key projects

What We Offer

A competitive remuneration package

The opportunity to become a valued, long-term member of an established business

A friendly, supportive and professional team environment with a strong company culture

An interesting and varied role within the exciting New Zealand travel industry

Travel industry perks, including travel discounts and opportunities to experience the destinations and products we sell through familiarisation trips (famils)

About You

You are efficient, composed and take pride in delivering work of the highest standard. You enjoy being part of a team, take ownership of your responsibilities and are someone who can confidently manage competing priorities while maintaining excellent attention to detail.

You will bring:

Outstanding accuracy and attention to detail

A strong ability to multitask and meet deadlines

A professional phone manner and exceptional written communication skills

A reliable, punctual, positive and focused approach

Previous experience in the travel industry would be an advantage, but is not essential.

Ideally, you will already be based in Wānaka or the surrounding area and be looking for a rewarding, long-term opportunity within a local business.

Full-time position based in Wānaka

Open to working one weekend day as part of a rotational roster

We are looking for someone who sees this as a long-term career opportunity and wants to become an important part of our team