Client Services Specialist

Adventure World; Auckland; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Travel discounts

Employee benefits

Parental leave

Volunteer days

Job summary

Adventure World in Auckland is seeking a detail-oriented Client Services Specialist for a part-time, 12-month fixed-term role starting December 2026. You will support the Reservations team, manage travel bookings, and ensure all details are accurate and delivered on time.

You will coordinate with suppliers, prepare travel documents, and assist with product and marketing teams. A collaborative, customer-focused mindset and travel enthusiasm are essential.

Qualifications

• Strong attention to detail and high level of accuracy.
• Excellent written and verbal communication.
• Collaborative approach and willingness to support others.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Interest in travel and enthusiasm for learning more about the industry.

Responsibilities

• Processing and confirming travel bookings and coordinating arrangements with suppliers.
• Liaising between suppliers and Reservations team to finalise travel arrangements.
• Collecting and coordinating essential pre-travel documentation from agents and suppliers.
• Preparing and dispatching final travel documents and brochures within required timeframes.
• Tracking and maintaining booking confirmations, documentation and inventory records.
• Providing administrative and operational support to the Product and Marketing teams when required.

Skills

Attention to detail

Written & verbal comms

Team collaboration

Multitasking

Customer service

Job description

Employment Type: Part-time, 12-month fixed-term contract (27.5 hours per week)

Start Date: December 2026

Turn your passion for travel, organisation and customer service into a role where you help create unforgettable travel experiences.

At Adventure World, we don't just plan holidays, we create meaningful, tailor-made journeys that connect travellers to the heart of each destination. As part of The Travel Corporation, a global travel business with over 100 years of experience, we're passionate about delivering exceptional experiences for our travellers and creating opportunities for our people.

We're looking for a detail-oriented and enthusiastic Client Services Specialist to join our supportive and collaborative operations team in Auckland. This is a part-time, 12-month fixed-term opportunity, working 27.5 hours per week, commencing in December 2026.

You'll play an important behind-the-scenes role in ensuring our travel arrangements run smoothly, working closely with our Reservations team and suppliers to make sure every detail is taken care of before our clients set off on their adventures.

What You'll Do

As a Client Services Specialist, you'll help manage the administration and coordination of travel bookings, ensuring all arrangements are accurate, confirmed and delivered on time. Your responsibilities will include:

• Processing and confirming travel bookings and coordinating arrangements with suppliers.
• Liaising between suppliers and our Reservations team to finalise travel arrangements.
• Collecting and coordinating essential pre-travel documentation from agents and suppliers.
• Preparing and dispatching final travel documents and brochures within required timeframes.
• Tracking and maintaining booking confirmations, documentation and inventory records.
• Providing administrative and operational support to the Product and Marketing teams when required.

About You

You're organised, proactive and someone who takes pride in getting the details right. You enjoy working as part of a team, can manage competing priorities and understand the importance of delivering a seamless experience for customers.

You’ll ideally bring:

• Strong attention to detail and a high level of accuracy.
• Excellent written and verbal communication skills.
• A collaborative approach and willingness to support others.
• The ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• A positive, adaptable and solutions-focused attitude.
• Basic geographical knowledge, with previous travel industry experience highly regarded.
• An interest in travel and enthusiasm for learning more about the industry.

Why Adventure World?

At Adventure World, you’ll be part of a passionate team that shares a love of travel and creating meaningful experiences. We offer:

• The opportunity to build experience within a dynamic global travel business.
• Comprehensive training and ongoing support from an experienced team.
• A collaborative and supportive working environment.
• Generous travel discounts and access to exclusive industry benefits.
• Paid parental leave and volunteer days.
• Retail perks and access to our Employee Assistance Program.