Travel Consultant

CGR Services; Auckland; On-site; NZD 65,000 - 96,000; Full time

Benefits offered by this job

Hybrid working

Base salary with commission

Job summary

CGR Services in Auckland is seeking a French-speaking Travel Consultant to design personalised itineraries across New Zealand and converse directly with French-speaking travellers via video, phone and email.

You will coordinate accommodation, transport, activities and transfers, take bookings from enquiry to confirmation, and build memorable journeys while delivering exceptional customer service. Hybrid work arrangement offers 2 days in the office and 3 days working from home.

Qualifications

• Previous experience in travel consulting.
• Full fluency in French, both written and verbal.
• Strong knowledge of New Zealand as a travel destination.
• Experience booking accommodation, transport, activities and other travel components.
• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Ability to juggle multiple bookings and priorities.
• Confidence speaking with customers in French via video calls.
• Genuine passion for travel and creating personalised experiences.

Responsibilities

• Design and book tailored FIT itineraries throughout New Zealand.
• Speak directly with French-speaking travellers via video calls, phone and email.
• Arrange and coordinate accommodation, car hire, campervans, activities, transfers and ferries.
• Take bookings from the initial enquiry through to final confirmation.
• Create itineraries around each traveller's interests, budget and travel style.
• Liaise with suppliers to confirm arrangements and keep everything running smoothly.
• Provide support to travellers before and during their trip.
• Build strong relationships with customers and travel partners.

Skills

Travel consulting

French fluency

NZ travel knowledge

Booking experience

Communication skills

Organisational skills

Multitasking

French video calls

Passion for travel

Job description

An established travel company specialising in New Zealand holidays is seeking a French-Speaking Travel Consultant to join their team. This is a fantastic opportunity for a travel professional who is passionate about New Zealand, enjoys creating personalised itineraries and is confident working directly with French-speaking travellers!

Key Responsibilities

• Design and book tailored FIT itineraries throughout New Zealand
• Speak directly with French-speaking travellers via video calls, phone and email
• Arrange and coordinate accommodation, car hire, campervans, activities, transfers and ferries
• Take bookings from the initial enquiry right through to final confirmation
• Create itineraries around each traveller's interests, budget and travel style
• Liaise with suppliers to confirm arrangements and keep everything running smoothly
• Provide support to travellers before and during their trip
• Build strong relationships with customers and travel partners

About You

We're looking for someone who knows their way around travel, loves creating great itineraries and isn't afraid to jump on a video call and have a conversation in French!

You will ideally have:

• Previous experience in travel consulting
• Full fluency in French, both written and verbal - this is essential
• Strong knowledge of New Zealand as a travel destination
• Experience booking accommodation, transport, activities and other travel components
• Excellent communication and customer service skillsStrong organisation and attention to detail
• The ability to juggle multiple bookings and priorities at once
• Confidence speaking with customers in French via video calls
• A genuine passion for travel and creating personalised experiences

Why You'll Love It

• $65K base + commission - OTE $85K-$96K
• Hybrid working - 2 days in the office + 3 days WFH
• Get creative designing unique New Zealand itineraries
• Work with international travellers and a fantastic range of travel products
• Join a passionate and experienced travel team
• Only one weekend per month on-call for customer support