Transport & 3PL Operations

GVI Logistics Ltd; Māngere-Ōtāhuhu; Presencial; NZD 55.000 - 75.000; Jornada completa

Descripción de la vacante

GVI Logistics Ltd seeks a proactive Transport Coordinator to ensure safe, efficient dispatch of the Auckland fleet and to support 3PL operations. You will plan loading, coordinate drivers and vehicle use, and maintain strong safety and service standards across daily transport duties.

Key responsibilities include handling 3PL orders, liaising with warehouses, and providing timely customer updates. A full driver’s licence and knowledge of CargoWise/ERoad are valued.

Formación

• Previous experience in transport coordination, dispatch or logistics.
• 3PL or warehouse experience highly regarded.
• Strong communication (oral and written) and customer service orientation.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Familiarity with CargoWise and ERoad preferred.
• Full driver’s licence.

Responsabilidades

• Coordinate dispatch, scheduling and distribution for the GVI fleet.
• Plan inflow and outflow of containers and goods to/from GVI sites.
• Organise drivers, teams and vehicles to complete workloads.
• Ensure transport activities meet health and safety requirements.
• Monitor transport system performance and utilise ERoad.
• Coordinate third‑party transport and couriers as needed.
• Provide customer service and update customers on delivery status.
• Process 3PL orders and liaise with warehouse regarding loading.
• Respond to customer inquiries via email and phone.
• Support 3PL administration during peak periods.

Conocimientos

Active listening

Verbal communication

Written communication

Transport coordination

Dispatch

Customer service

Time management

Herramientas

CargoWise

ERoad

Microsoft Office

Descripción del empleo

Reports to:3PL Operations Manager/Transport Supervisor

This role's core focus is ensuring the safe, efficient and timely dispatch of the Auckland transport fleet to meet our delivery service promise in the most cost-effective manner, including planning and controlling all New Zealand transport and container movements into and out of our facilities. Alongside transport, the role supports the 3PL team with order processing, customer administration and invoicing, providing cover and flexibility across both functions.

Daily duties will include but are not limited to:

Transport

• Coordinating the dispatch operation, including delivery scheduling, load make-up and distribution orders for the GVI fleet.
• Planning and managing the inflow and outflow of containers and other goods to and from GVI sites.
• Organising drivers, team members and vehicles to complete assigned workloads.
• Ensuring all transport activities are conducted safely and in line with health & safety requirements.
• Managing the effective and cost-efficient utilisation of trucks and equipment.
• Daily monitoring of transport system performance and utilising ERoad to its full potential.
• Booking and coordinating third-party transport and courier deliveries where required.
• Providing exemplary customer service and proactively updating customers on delivery status.
• Responding to customer enquiries and requests via email and phone.

3PL Support

• Processing incoming 3PL orders in line with set KPIs.
• Liaising with the warehouse team regarding loading and any special handling requirements.
• Responding to customer enquiries and requests via email and phone.
• Customer invoicing for transport and 3PL services, and responding to account queries.
• Providing cover for the 3PL Administration team during peak periods and leave.

General

• Ensuring strong communication within the GVI team and with customers and suppliers.
• Maintaining ongoing daily contact with department managers.
• General administration and housekeeping duties.

Job Knowledge, Skills and Experience

• Previous experience in transport coordination, dispatch or logistics; 3PL or warehouse experience highly regarded.
• Outstanding active listening skills and excellent verbal and written communication.
• High level of skill in Microsoft Office (Word, Excel and Outlook).
• Good working knowledge of, or ability to quickly learn, CargoWise and ERoad.
• Strong organisational and time management skills, with the ability to work calmly and efficiently under pressure.
• Good attention to detail and problem-solving skills.
• Ability to use initiative and work autonomously, while knowing when to ask for help.
• Willingness to learn and challenge the status quo.
• Full driver's licence.
• Happy disposition, positive attitude and a team player.