Trade Customer Service – Building Industry

Reliance Recruitment; Christchurch; On-site; NZD 42,000 - 56,000; Full time

Job summary

Reliance Recruitment is seeking a Trade Desk Assistant for a busy building supplies company in Christchurch. This hands-on role involves direct customer interaction, order entry, and helping keep the trade area stocked and organized.

You will work on the trade desk with tradies daily, handling phone queries, data entry, packing orders, and maintaining tidy shelves. A positive attitude and willingness to learn are key; prior trade knowledge helps but is not essential.

Qualifications

• Experience in customer service is preferred.
• Good communication and interpersonal skills.
• Ability to learn computer systems quickly.

Responsibilities

• Assist on the trade desk by serving customers.
• Answer phone calls and take orders accurately.
• Enter orders and data into the system.
• Pick, pack, shelf fill and keep the trade area tidy.

Skills

Customer service

Communication

Data entry

Phone handling

Team player

Tools

Order entry software

MS Office

Job description

Trade Customer Service – Building Industry

Reliance Recruitment Christchurch - 38 hours ago

Canterbury, Christchurch City

Full time

Job Description

We’re looking for a Trade Desk Assistant to join our team at a busy building supplies company.

This is a hands‑on role and a great opportunity for someone who wants to get their foot inside the industry, learn how the trade works, and become part of a team that deals with tradies every day.

You’ll be working on the trade desk, so this isn’t a quiet, sit‑behind‑a‑computer‑all‑day kind of job.

You’ll be dealing with customers, answering the phone, entering orders and data, picking and packing products, filling shelves and generally helping keep things moving.

We’re after someone with a robust but personable nature. You’ll be dealing with tradies, and there can be plenty of industrial language and banter along the way.

We’re after someone who:

• Is confident dealing with people and isn’t afraid to have a chat with customers.
• Has a good sense of humour and can give as good as they get.
• Is organised, reliable and happy to get stuck in wherever needed.
• Has good computer skills and can pick up systems quickly.
• Is comfortable answering phones and dealing with customer queries.
• Can handle the practical side of the job — picking, packing, shelf filling and keeping the trade area tidy.

Trade experience is definitely an advantage, but it’s not essential. We’re more interested in someone with the right attitude, personality and willingness to learn.

If you’re ready to get stuck in, learn the ropes and become part of a busy team, we’d love to hear from you.