Aviation Experiences Concierge & Reservations Specialist

Action Helicopters Limited; Queenstown; On-site; NZD 42,000 - 64,000; Full time

Job summary

Action Helicopters Limited in Queenstown seeks an energetic sales and customer service-oriented team member to promote scenic experiences and aviation services. You will welcome passengers, handle bookings, and assist in check-in in a fast-paced shop environment.

A proactive, tech-savvy mindset and calm under pressure are essential. The role requires weekend/public holiday work and varied hours; you should be able to work autonomously and in a team, with strong communication skills and the right

Qualifications

• Experience in customer service.
• Strong selling and operational skills.
• Excellent communication skills, both written and spoken.
• A proactive and positive approach.

Responsibilities

• Sell our experiences to customers.
• Welcome passengers and assist check-in in-shop.
• Handle enquiries and bookings by phone, email, online and in-person.
• Plan client itineraries and quotes.
• Manage bookings and passenger numbers to maximise helicopter operations.
• Maintain accurate daily and monthly operational records.

Skills

Customer service

Selling

Communication

Team player

Tech-savvy

Calm under pressure

Autonomous

Proactive

Job description

Action Helicopters Limited in Queenstown seeks an energetic sales and customer service-oriented team member to promote scenic experiences and aviation services. You will welcome passengers, handle bookings, and assist in check-in in a fast-paced shop environment.

A proactive, tech-savvy mindset and calm under pressure are essential. The role requires weekend/public holiday work and varied hours; you should be able to work autonomously and in a team, with strong communication skills and the right