Telecoms Network Operations Centre (NOC) Analyst

Placements24; Queenstown; Hybrid; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work environment

Health insurance

Training opportunities

Career development

Shift allowances

Job summary

Placements24 is seeking a vigilant Telecoms NOC Analyst to join a Queenstown monitoring team. You will perform real-time network performance monitoring, detect issues, and trigger response protocols to maintain service continuity.

The role requires strong networking knowledge (TCP/IP, DNS, DHCP), experience in NOC or IT support, and familiarity with SolarWinds, Nagios or Zabbix. Hybrid work and shift allowances are offered.

Qualifications

• Experience working in a Network Operations Centre (NOC) or similar IT support role.
• Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP).
• Familiarity with network monitoring software such as SolarWinds, Nagios or Zabbix.
• Excellent analytical and problem-solving skills.
• Ability to work shifts including nights and weekends as required.

Responsibilities

• Monitor network infrastructure and services using NOC monitoring tools.
• Identify, diagnose, and elevate network performance issues and outages promptly.
• Follow procedures for incident management, problem resolution, and communication.
• Provide first-level support and troubleshooting for network-related incidents.
• Document incidents, actions taken, and resolutions in the ticketing system.
• Collaborate with engineering and field teams to resolve complex network problems.

Skills

Analytical thinking

Problem solving

Communication skills

Tools

SolarWinds

Nagios

Zabbix

Job description

About the Role

Our client is seeking a vigilant and technically adept Telecoms Network Operations Centre (NOC) Analyst to join their monitoring team in Queenstown. In this critical role, you will be responsible for the real-time monitoring of network performance, identification of potential issues, and initiation of appropriate response protocols to ensure service continuity. You will work in a fast-paced environment, utilizing advanced monitoring tools to safeguard our client's extensive network infrastructure. The ideal candidate is highly observant, possesses strong analytical skills, and excels under pressure, ensuring minimal disruption to services.

Key Responsibilities

• Monitor network infrastructure and services using sophisticated NOC monitoring tools.
• Identify, diagnose, and elevate network performance issues and outages promptly.
• Follow established procedures for incident management, problem resolution, and communication.
• Provide first-level support and troubleshooting for network-related incidents.
• Document all incidents, actions taken, and resolutions accurately in the ticketing system.
• Collaborate with engineering and field teams to resolve complex network problems.

Requirements

• Experience working in a Network Operations Centre (NOC) or similar IT support role.
• Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and network devices.
• Familiarity with network monitoring software (e.g., SolarWinds, Nagios, Zabbix).
• Excellent analytical and problem-solving skills.
• Ability to work shifts, including nights and weekends, as required by operational needs.
• Good communication skills, both written and verbal.

Benefits

• Competitive annual salary and shift allowances.
• Comprehensive health insurance benefits.
• Opportunities for training in advanced network monitoring and troubleshooting techniques.
• Professional development opportunities to advance into higher technical roles.
• Hybrid work environment providing flexibility.
• Team-oriented atmosphere focused on operational excellence.