Senior Telecoms Support Engineer

Placements24; Queenstown; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Hybrid work

Health insurance

Training opportunities

Impactful role

Job summary

Placements24 in Queenstown is seeking a highly experienced Senior Telecoms Support Engineer to provide advanced technical support for complex telecom systems, acting as an escalation point for challenging network issues.

You will diagnose, troubleshoot, and resolve VoIP, SIP, MPLS, Ethernet, and wireless problems, mentor junior staff, and collaborate with engineering teams. This role offers hybrid work and opportunities for professional growth and industry certifications.

Qualifications

• Bachelor's degree in Telecommunications, Electrical Engineering, CS or related field.
• Minimum 5 years in advanced technical support for telecom networks.
• Expertise in VoIP, SIP, MPLS, Ethernet, and wireless tech.
• Strong troubleshooting and incident management skills.
• Excellent communication and stakeholder management.

Responsibilities

• Provide expert-level technical support for telecommunications systems and network issues.
• Diagnose, troubleshoot, and resolve VoIP, SIP, MPLS, Ethernet, and wireless problems.
• Act as escalation point for junior staff, providing guidance and mentoring.
• Collaborate with engineering and product teams to identify root causes and implement solutions.
• Develop and maintain technical documentation and troubleshooting guides.
• Participate in testing and rollout of new network services and equipment.

Skills

VoIP

SIP

MPLS

Ethernet

Wireless technologies

Troubleshooting

Incident management

Communication

Education

Bachelor's degree in Telecommunications, Electrical Engineering, CS, or related field

Tools

Job description

About the Role

Our client is seeking a highly experienced Senior Telecoms Support Engineer to join their team in Queenstown . In this role, you will provide advanced technical support for complex telecommunications systems, acting as a key escalation point for challenging customer issues and network problems. You will leverage your deep technical expertise to diagnose, troubleshoot, and resolve issues, contributing to customer satisfaction and network stability. This position offers a blend of on-site responsibilities and the flexibility of remote work, making it ideal for a seasoned professional who thrives on solving intricate technical challenges within the telecom sector.

Key Responsibilities

• Provide expert-level technical support for intricate telecommunications systems and network issues.
• Diagnose, troubleshoot, and resolve complex problems related to voice, data, and video services.
• Act as an escalation point for junior support staff, providing guidance and mentoring.
• Collaborate with engineering and product teams to identify root causes of recurring issues and implement permanent solutions.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Participate in the testing and rollout of new network services and equipment.

Requirements

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in advanced technical support for telecommunications networks.
• In-depth knowledge of VoIP, SIP, MPLS, Ethernet, and wireless technologies.
• Strong troubleshooting skills with experience in diagnosing complex network and system faults.
• Ability to manage multiple high-priority issues simultaneously.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical details.

Benefits

• Competitive annual salary and performance bonuses.
• Hybrid work arrangement providing excellent work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for advanced training and professional growth.
• A role central to ensuring the reliability of critical communication services.