Telecom Operations Manager

Placements24; Queenstown; Hybrid; NZD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Health benefits

Company car and fuel allowance

Development opportunities

Job summary

Placements24 is seeking an experienced Telecom Operations Manager to oversee network operations in Queenstown. You will lead a team of engineers and technicians, manage budgets, and drive service quality and security across the telecommunications infrastructure.

This senior role requires strong leadership, ITIL knowledge, and a track record of improving performance metrics in a regional hub. You will collaborate with engineering, sales, and customer service to ensure reliable service delivery

Qualifications

• Bachelor's degree in Engineering, Business Management, or a related field.
• Minimum of 7 years of experience in telecommunications operations, with at least 3 years in a management role.
• Strong understanding of network infrastructure, including core, access, and transport layers.
• Proven experience in managing operational teams and driving performance metrics.
• Excellent leadership, communication, and decision-making skills.
• Knowledge of ITIL frameworks and IT service management best practices.

Responsibilities

• Lead, mentor, and manage a team of network engineers, technicians, and support staff.
• Oversee the daily operations of the telecommunications network, ensuring high availability and performance.
• Develop and implement operational policies, procedures, and service level agreements (SLAs).
• Manage operational budgets, control costs, and identify opportunities for efficiency improvements.
• Coordinate with other departments, including engineering, sales, and customer service, to ensure seamless service delivery.
• Implement and manage incident, problem, and change management processes.
• Ensure compliance with all relevant industry regulations and safety standards.

Skills

Leadership

Network infrastructure

Operations management

ITIL / ITSM

Decision making

Education

Bachelor's degree in Engineering/Business Management or related field

Job description

About the Role

Our client is seeking an experienced and strategic Telecom Operations Manager to oversee their network operations in Queenstown. This leadership role is critical for ensuring the efficient, reliable, and secure day-to-day operation of our telecommunications infrastructure. You will lead a team of technical staff, manage operational budgets, and implement best practices to optimize service delivery and customer satisfaction. This is an excellent opportunity for a seasoned operations professional to make a significant impact in a key regional hub, driving operational excellence within the telecommunications sector.

Key Responsibilities

• Lead, mentor, and manage a team of network engineers, technicians, and support staff.
• Oversee the daily operations of the telecommunications network, ensuring high availability and performance.
• Develop and implement operational policies, procedures, and service level agreements (SLAs).
• Manage operational budgets, control costs, and identify opportunities for efficiency improvements.
• Coordinate with other departments, including engineering, sales, and customer service, to ensure seamless service delivery.
• Implement and manage incident, problem, and change management processes.
• Ensure compliance with all relevant industry regulations and safety standards.

Requirements

• Bachelor's degree in Engineering, Business Management, or a related field.
• Minimum of 7 years of experience in telecommunications operations, with at least 3 years in a management role.
• Strong understanding of network infrastructure, including core, access, and transport layers.
• Proven experience in managing operational teams and driving performance metrics.
• Excellent leadership, communication, and decision-making skills.
• Knowledge of ITIL frameworks and best practices for IT service management.

Benefits

• Competitive executive salary and performance-based incentives.
• Comprehensive health, dental, and vision benefits package.
• Company car and fuel allowance.
• Opportunities for leadership training and professional development.
• A strategic role with significant influence over network operations.