Remote Telecom Service Assurance Engineer

Placements24; Queenstown; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Training & certs

Health insurance

Team collaboration

Job summary

Placements24 is seeking a diligent Remote Telecom Service Assurance Engineer to ensure high-quality service delivery for customers across Queenstown and beyond.

In this fully remote role, you will monitor network performance, diagnose issues, and implement actions to uphold SLAs while collaborating with cross-functional teams to maintain service integrity.

Qualifications

• Bachelor's degree in Telecommunications, CS, or EE.
• Minimum 4 years in service assurance or network performance.
• Experience with VoIP, mobile data, broadband metrics.

Responsibilities

• Monitor service performance metrics and network availability.
• Investigate faults, perform root cause analysis, document findings.
• Implement corrective actions and configuration changes to meet SLAs.
• Collaborate with network operations, engineering and support teams.
• Develop and maintain service assurance procedures and reports.
• Analyze trends to recommend network improvements.

Skills

Network monitoring

Fault management

Diagnostics tools

Remote collaboration

Education

Bachelor's degree in Telecommunications or related field

Tools

Monitoring platforms

Job description

About the Role

Our client is seeking a diligent and proactive Remote Telecom Service Assurance Engineer to ensure the highest quality of service delivery for their customers across Queenstown and beyond. This role is critical for monitoring network performance, identifying service degradation, and implementing corrective actions to maintain customer satisfaction and network integrity. As a fully remote position, you will leverage your expertise to troubleshoot complex issues and collaborate with various teams to uphold service level agreements (SLAs). This is an excellent opportunity for an experienced engineer to work autonomously and contribute to a vital aspect of telecommunications service delivery.

Key Responsibilities

• Monitor service performance metrics and network availability to proactively identify potential issues.
• Investigate and diagnose service-related faults, perform root cause analysis, and document findings thoroughly.
• Implement corrective actions and configuration adjustments to restore service quality and meet SLAs.
• Collaborate with network operations, engineering, and customer support teams to resolve complex, cross-functional issues.
• Develop and maintain service assurance procedures, tools, and reporting mechanisms.
• Analyze trends in service performance data to recommend network improvements and preventative measures.

Requirements

• Bachelor's degree in Telecommunications, Computer Science, Electrical Engineering, or a related field.
• Minimum of 4 years of experience in service assurance, network performance monitoring, or fault management within the telecom industry .
• Strong understanding of telecommunications services (e.g., VoIP, mobile data, broadband) and their associated performance metrics.
• Proficiency with service assurance tools and monitoring platforms.
• Experience in troubleshooting complex network and service issues using diagnostic tools.
• Excellent analytical, problem-solving, and communication skills, suitable for remote collaboration.

Benefits

• Competitive annual salary and performance-based bonuses.
• Fully remote position offering excellent work-life balance.
• Professional development opportunities, including training and certifications.
• Comprehensive health, dental, and vision insurance.
• A collaborative team environment focused on quality and customer satisfaction.