Network Operations Center (NOC) Technician

Placements24; Queenstown; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Training opportunities

Paid time off

Retirement savings plan

Job summary

Placements24 is seeking a vigilant NOC Technician to monitor a telecom network in Queenstown. You will respond to alerts, perform initial troubleshooting, and escalate issues with clear reporting in a 24/7 operation.

Ideal candidates have NOC experience, TCP/IP/SNMP knowledge, and hands-on use of SolarWinds or Nagios. The role offers a dynamic team environment with training and career growth in network management.

Qualifications

• Experience in a NOC environment or similar role.
• Solid understanding of TCP/IP, SNMP and network topologies.
• Familiarity with SolarWinds or Nagios monitoring tools.
• Ability to work rotating 24/7 shifts.
• Strong analytical and problem-solving skills under pressure.
• Good incident reporting and escalation communication.

Responsibilities

• Monitor telecom network infrastructure for performance and availability.
• Respond to alerts, alarms and service degradation notifications.
• Perform initial troubleshooting to identify root causes.
• Escalate incidents with clear information to engineers or support.
• Document events, actions and resolutions in the incident system.
• Collaborate with NOC teammates for continuous surveillance.

Skills

NOC experience

Analytical thinking

Problem-solving

Communication skills

Shift work readiness

Team collaboration

Education

-

Tools

SolarWinds

Nagios

Job description

About the Role

Our client is seeking a vigilant Network Operations Center (NOC) Technician to join their monitoring team in Queenstown . In this critical role, you will be responsible for continuously monitoring the health and performance of the company's telecommunications network, identifying and responding to alerts and outages in real-time. You will play a key part in maintaining network stability and ensuring service availability for a large customer base. This is an excellent opportunity for an IT or telecom professional with a keen eye for detail and a passion for ensuring seamless network operations. Become an integral part of the team safeguarding vital communication infrastructure.

Key Responsibilities

• Monitor telecom network infrastructure using sophisticated monitoring tools for performance and availability.
• Respond promptly to network alerts, alarms, and service degradation notifications.
• Perform initial troubleshooting and diagnostic steps to identify the root cause of network issues.
• Escalate critical incidents to appropriate engineering or support teams, providing clear and concise information.
• Document all network events, actions taken, and resolutions in the incident management system.
• Collaborate with other NOC team members to ensure continuous network surveillance and support coverage.

Requirements

• Experience working in a Network Operations Center (NOC) environment or similar technical support role.
• Solid understanding of networking concepts, protocols (TCP/IP, SNMP), and topologies.
• Familiarity with network monitoring software (e.g., SolarWinds, Nagios).
• Ability to work rotating shifts, including nights and weekends, as part of a 24/7 operation.
• Strong analytical and problem-solving skills under pressure.
• Good communication skills for effective incident reporting and escalation.

Benefits

• Competitive annual salary with shift differential pay.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for training and certification in network management.
• Paid time off and retirement savings plan.
• A supportive team environment with a focus on operational excellence in Queenstown .