Solutions Analyst – Microsoft Core Services – Senior Associate

New Zealand LP; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus opportunities

Wellbeing allowance

Life & income protection

EAP/Headspace support

Job summary

PwC New Zealand is seeking a Solutions Analyst to support the introduction, operation and ongoing improvement of Microsoft productivity and collaboration services across New Zealand. You will own service coordination with PwC Global IT, manage incidents and drive staff adoption to embed changes.

The role focuses on service ownership, change coordination and ensuring effective embedding of Microsoft changes in-country, with opportunities for growth and flexible working arrangements.

Qualifications

• A strong understanding of technology and how it can support better business outcomes.
• Excellent communication skills, both verbal and written.
• Resilience during times of high pressure.
• Ability to explain IT issues to the business in business language.
• A collaborative approach to working with third party and outsourced providers.

Responsibilities

• Act as the NZ Service Manager for Microsoft core services, working with PwC Global IT to understand upcoming changes, coordinate local readiness and escape service issues.
• Maintain oversight of Microsoft core services, including service performance, incidents, recurring issues, risks and improvement opportunities.
• Coordinate the introduction of new and enhanced Microsoft services into PwC New Zealand.
• Assess how Microsoft changes may affect business processes, staff experience, data and existing ways of working.
• Support staff adoption of new and changed Microsoft services through clear communications, guidance, training and engagement.
• Coordinate the escalation and resolution of Microsoft service issues, maintaining visibility and ownership through to an appropriate outcome.
• Maintain service documentation, knowledge articles, support guidance and training materials for Microsoft core services.

Skills

Strong verbal and written comms

Resilience under pressure

Approachable and collaborative

Process-driven organisational skills

Explain IT in business language

Collaborative with third party/outsour

Education

IT degree or related IT qualifications

Job description

Job Description & Summary

Kia ora,

Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand.

At PwC, our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

Ngā kōrero mo tēnei tūranga / About the role

People are what make us the leading professional services firm in New Zealand, and we are a firm full of energy, challenge, innovation and opportunities. We live our values of care, working together, acting with integrity, reimagining the possible, and making a difference, and pride ourselves on the vision and expertise we provide for our clients, which include many of the world’s top-tier companies and leading government organisations.

As a Solutions Analyst in NZiT, you will support the introduction, operation and ongoing improvement of PwC New Zealand’s Microsoft productivity and collaboration services.

The role combines application ownership, change coordination, staff adoption and liaison with PwC Global IT to ensure Microsoft changes are understood, supported and effectively embedded in New Zealand.

Your day-to-day could include:

• Act as the NZ Service Manager for Microsoft core services, working with PwC Global IT to understand upcoming changes, coordinate local readiness and escape service issues
• Maintain oversight of Microsoft core services, including service performance, incidents, recurring issues, risks and improvement opportunities.
• Coordinate the introduction of new and enhanced Microsoft services into PwC New Zealand.
• Assess how Microsoft changes may affect business processes, staff experience, data and existing ways of working.
• Support staff adoption of new and changed Microsoft services through clear communications, guidance, training and engagement.
• Coordinate the escalation and resolution of Microsoft service issues, maintaining visibility and ownership through to an appropriate outcome.
• Maintain service documentation, knowledge articles, support guidance and training materials for Microsoft core services.

Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tānei tūra / Skills you will bring or develop in this role

A strong understanding of technology and how it can support better business outcomes.

• IT degree or related IT qualifications
• Strong verbal and written communication skills
• Resilience during times of high pressure
• Approachable and interested in establishing positive working relationships
• Excellent process driven organisational skills
• Ability to explain IT issues to the business in business language
• A collaborative approach to working with third party and outsourced providers

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)
• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working; supportive coaching culture
• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Ngā whakautu ki o pātai / Your questions answered

Motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.

Nau mai ā ngā tono wawe / We encourage early applications: This role may close before the listed date if we identify a suitable candidate.

Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.