Technology Business Partner – Manager

PwC New Zealand; Auckland; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Discretionary bonus

Wellbeing allowance

Health insurance

Flexible working

Volunteer leave

Parental leave

Job summary

PwC New Zealand is seeking a Technology Business Partner within NZiT to own and optimize enterprise applications, acting as the primary technology relationship manager for assigned Lines of Service. You’ll ensure applications are stable, secure and aligned to business needs while supporting technology changes.

In this role you’ll oversee Level 2/3 support, coordinate major incidents, translate business needs into tech outcomes, and drive service improvements across a professional services

Qualifications

• 5+ years in application or service management for enterprise SaaS.
• Proven track record of service improvement and cost savings.
• Strong vendor management and stakeholder engagement abilities.

Responsibilities

• Own assigned enterprise applications and ensure service health and performance.
• Provide Level 2/3 support oversight and coordinate major incidents.
• Build trusted relationships with stakeholders and translate business needs into tech outcomes.

Skills

Technology management

Vendor management

ITILv4

Stakeholder engagement

SaaS management

Service improvement

Job description

Job Description & Summary

Kia ora,

Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand.

At PwC, our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

Ngā kōrero mo tēnei tūranga / About the role

As a Technology Business Partner in NZiT, you will be responsible for the ownership, performance and continuous improvement of enterprise applications within PwC New Zealand, while acting as the primary technology relationship manager for assigned Lines of Service.

This role operates as both a Service Owner and business partner, ensuring applications are stable, secure and aligned to business needs, while also supporting the adoption of global and local technology changes. The role acts as a key interface between the business, PwC Global IT and NZiT, balancing business-as-usual support with proactive service improvement and value realisation.

Your day-to-day could include:

• Act as Service Owner for assigned applications, working with vendor/PwC IT ensuring service health, stability and performance are maintained.
• Provide Level 2 and Level 3 support oversight for applications, ensuring effective triage, escalation and resolution of incidents.
• Coordinate major incidents and ensure timely restoration of service through collaboration with NZiT, Global IT and vendors.
• Act as the primary technology relationship manager for assigned Lines of Service, building strong and trusted relationships with stakeholders Testing software as it is upgraded or introduced
• Translate business requirements, pain points and opportunities into actionable technology outcomes and service improvements.
• Identify opportunities where technology can improve efficiency, reduce risk or enhance client delivery.

Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role

A strong understanding of technology and how it can support better business outcomes.

• 5+years in application or service management of enterprise SaaS and hybrid platforms.
• Demonstrated success delivering service improvement initiatives that drive measurable savings or customer experience uplift.
• Strong vendor management, contract negotiation and stakeholder engagement abilities.
• ITILv4 Foundation.
• Previous experience with applications support and understanding of the end-to-end client lifecycle in a professional services firm is desirable.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)
• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working; supportive coaching culture
• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Ngā whakautu ki o pātai / Your questions answered

Motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.

Tono tika mai / Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly - we’d love to hear from you.

Nau mai ngā tono wawe / We encourage early applications: This role may close before the listed date if we identify a suitable candidate.

Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship? No