Tech Support Analyst – ERP & DMS Specialist

Sime Darby Motor Group; Manurewa; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Team culture

Learning & development

Wellbeing programs

Retail discounts

Flexible shifts

Job summary

Sime Darby Motor Group in New Zealand is seeking a proactive IT professional to join our Service Desk team. You will be the first contact for digital support, handling incidents and requests across hardware, software, networks, and key applications including DMS and D365/Annata.

You’ll troubleshoot, escalate when needed, and maintain clear communication with users. The ideal candidate has 2–3 years in a Service Desk or Application Support role, a tertiary IT or related qualification, and

Qualifications

• Experience in a Service Desk or Application Support environment.
• Strong technical expertise in IT infrastructure and business applications.
• Experience supporting ERP/CRM/DMS, with Dynamics 365 exposure.

Responsibilities

• Deliver 1st and 2nd level support to end users across hardware, software, networks, and key applications.
• Take ownership of incidents and requests, troubleshooting, escalating when needed, and ensuring timely resolution.
• Provide support via phone, email, Teams, in-person, and service portal.
• Manage ITSM tickets with clear, empathetic communication.
• Document solutions and contribute to the knowledge base.
• Collaborate with internal teams and external vendors to resolve complex issues.

Skills

Service Desk experience

Analytical problem solving

Customer focused

Communication skills

Team collaboration

Education

Tertiary qualification in Information Technology, Business, or related field

Tools

Azure Active Directory

Microsoft Teams

SharePoint

Intune

ITSM platforms

DMS/D365 exposure

Job description

Sime Darby Motor Group in New Zealand is seeking a proactive IT professional to join our Service Desk team. You will be the first contact for digital support, handling incidents and requests across hardware, software, networks, and key applications including DMS and D365/Annata.

You’ll troubleshoot, escalate when needed, and maintain clear communication with users. The ideal candidate has 2–3 years in a Service Desk or Application Support role, a tertiary IT or related qualification, and