Technical Support Specialist, Security Installations

Security; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Job summary

ACCESS X Oceania in Auckland seeks a Technical Support Specialist to assist installers, troubleshoot issues, and ensure customer satisfaction. The role is on-site on the North Shore with regular liaison across warehousing, logistics and service teams.

You will build quick guides, manage multiple customer engagements, and adapt to unconventional hours due to international supplier time zones, while upholding high standards of integrity and teamwork.

Qualifications

• Proficient in technical support and troubleshooting processes.
• Strong analytical skills for diagnosing issues.
• Excellent telephony and in-person communication.
• Clear guidance to customers and colleagues.
• Ability to work on-site with off-site support when required.

Responsibilities

• Provide technical support for installers and resolve issues.
• Troubleshoot and diagnose technical problems and offer resolutions.
• Collaborate with teams to ensure seamless customer experiences.
• Document solutions for future reference and build quick guides.
• Manage multiple customer engagements with prioritisation.

Skills

Technical support

Troubleshooting

Analytical skills

Communication (telephony)

Communication (customer guide)

On-site teamwork

Education

Military or Police trained

Proven associated experience

Job description

ACCESS X Oceania in Auckland seeks a Technical Support Specialist to assist installers, troubleshoot issues, and ensure customer satisfaction. The role is on-site on the North Shore with regular liaison across warehousing, logistics and service teams.

You will build quick guides, manage multiple customer engagements, and adapt to unconventional hours due to international supplier time zones, while upholding high standards of integrity and teamwork.