Technical Support Specialist

Securitycareers; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Job summary

ACCESS X Oceania in Auckland seeks a Technical Support Specialist to assist installers, troubleshoot issues, and ensure customer satisfaction. The role is on-site on the North Shore with regular liaison across warehousing, logistics and service teams.

You will build quick guides, manage multiple customer engagements, and adapt to unconventional hours due to international supplier time zones, while upholding high standards of integrity and teamwork.

Qualifications

• Proficient in technical support and troubleshooting processes.
• Strong analytical skills for diagnosing issues.
• Excellent telephony and in-person communication.
• Clear guidance to customers and colleagues.
• Ability to work on-site with off-site support when required.

Responsibilities

• Provide technical support for installers and resolve issues.
• Troubleshoot and diagnose technical problems and offer resolutions.
• Collaborate with teams to ensure seamless customer experiences.
• Document solutions for future reference and build quick guides.
• Manage multiple customer engagements with prioritisation.

Skills

Technical support

Troubleshooting

Analytical skills

Communication (telephony)

Communication (customer guide)

On-site teamwork

Education

Military or Police trained

Proven associated experience

Job description

Specialist Distributor, Specifier of Security Solutions.

Gate Automation, Boom Gate Barriers, IP / SIP Intercoms, Touchless Access Control, Pedestrian

Turnstiles / Speed Gates, Automatic Door Operators, AI Powered Weapons Detection Systems,

Hostile Vehicle Mitigation (HVM) Blockers and Bollards, Smart Electronic Locking Devices &

Hardware for gates and doors.

Role Description

This is a full-time, on-site role for a Technical Support Specialist based on the North Shore of

Auckland. The role primarily involves providing technical support for installers, addressing and

resolving technical issues, and ensuring customer satisfaction. Daily tasks include

troubleshooting technical problems, analysing and diagnosing issues, and offering clear

resolutions. You will collaborate with various colleagues to ensure seamless customer experiences

and document solutions for future reference.

Management of multiple customer engagements and prioritisation is a crucial skill required.

Day to day operational tasks are included in the role. Supporting the multi-faceted business

functions of warehousing, logistics, customer service and meeting attendance all play a part in

this tight team environment.

Updating and continually building a dossier of technical quick guides for market leading

technical support.

Experience / Track record.

• Proficiency in Technical Support and Troubleshooting
• Strong Analytical Skills for problem-solving and diagnosing issues
• Exceptional telephony and face to face communication skills
• Excellent communication skills and ability to clearly guide customers
• Ability to work efficiently in an on-site team environment and off site as required

Qualifications

• Military or Police trained [not essential]
• OR proven associated experience

A significant career building role for the right candidate. The opportunity exists to join one of the most advanced

and ambitious security distribution businesses in Australasia.

The correct candidate will hold a strong personal growth attitude. You’ll be required to prove this

through the extensive interview process.

Due to the nature of our suppliers being in European and North American countries, hours may

be unconventional. An expectation of high commitment to work through to meet customer and

colleague outcomes is paramount.

The individual that succeeds to obtain this role will display and have references outlining

ingenuity, integrity, loyalty, strength and persistence when challenges are faced.

Renumeration is a salary set above market rate with performance based incentives.

Due to the nature of high security project work, respective New Zealand and Australian Police

check will be carried out for shortlisted candidates.

ACCESS X – New Zealand and Australia

P [NZ] 0800 284 339 P [AU] 1800 284 339

13 Beatrice Tinsley Crescent North Harbour, Auckland 0632 NEW ZEALAND

Level 9, 140 Bourke Street, Melbourne, VIC 3000, AUSTRALIA

Legal entities – NZ – Bellarose Holdings Limited – trading as ACCESS X Oceania. AU – TISO Australia PTY Limited – trading as ACCESS X Ocenaia.