Technical Support Officer

Western Bay of Plenty District Council; Greerton; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Five weeks annual leave

Subsidised medical insurance

Flexible work arrangements

Pet friendly work environment

Sick leave on commencement of employ-

Learning and development opportunities

Wellbeing resources and workplace 지원

Free onsite parking

Job summary

Western Bay of Plenty District Council is seeking a proactive Technical Support Officer to help deliver licensing, consenting, monitoring, bylaw and RMA compliance services. You willprovide support in statutory licensing, consenting, monitoring and compliance activities and work closely with customers and officers to ensure efficient service delivery.

The role requires at least 3 years’ technical administration experience, regulatory knowledge, strong MS Office skills, and a commitment to

Qualifications

• 3+ years’ experience in technical administration.
• Regulatory experience and knowledge.
• Excellent computer skills with Word, Excel, and MS products; website management, databases and analytics reporting.
• Excellent customer service skills.
• Process improvement experience.
• Experience working with Quality Management Systems.
• Desirable: NZ NCEA Level 2 (business administration).
• Full valid NZ driver’s license.

Responsibilities

• Support the smooth delivery of licensing, consenting, monitoring, bylaw and RMA compliance services.
• Deliver statutory licensing, consenting, monitoring, Bylaw and RMA compliance matters.
• Work closely with customers and officers to ensure efficient delivery of compliance services and administrative activities.

Skills

Technical administration

Regulatory experience

Customer service skills

Process improvement

Quality Management Systems

Education

NCEA Level 2 (business administration)

Tools

MS Office

Website management

Databases

Analytics reporting

Job description

Come and make a difference with us At Western Bay of Plenty District Council, everything we do is about making the everyday better — and helping our communities thrive, now and into the future.

Western Bay is a District undergoing significant growth and transformation. From planning for future communities to delivering the infrastructure that supports them, we’re focused on getting the fundamentals right — and preparing for what comes next.

We’re also focused on our people. At Western Bay, we believe in investing in and empowering our teams to grow, lead, and achieve their goals. Because when our people thrive, our communities do too.

If you're motivated by making the everyday better, helping people thrive, and leaving things better than you found them — we’d love to hear from you.

The opportunity

We’re looking for a proactive and customer-focused Technical Support Officer to help support the smooth delivery of licensing, consenting, monitoring, bylaw and RMA compliance services.

This role provides support in the delivery of statutory licensing, consenting, monitoring, Bylaw and RMA compliance matters.

The position works closely with customers and officers to ensure the efficient delivery of compliances services and administrative activities.

The ability to build positive relationships, thrive in a busy environment and proactively manage competing priorities is required.

To set you up for success, you’ll have

• At least 3 years’ experience in technical administration.
• Regulatory experience and knowledge.
• Excellent computer skills using Word, Excel, and other MS products, website management, databases, and analytics reporting.
• Excellent customer service skills.
• Process Improvement experience.
• Experience working with Quality Management Systems.
• Desirable qualifications include: NCEA Level 2 (business administration).
• Full vehicle drivers license.

What we offer

• Five weeks annual leave.
• A competitive employment package - including subsidised medical insurance.
• Flexible work arrangements and a pet friendly work environment.
• Sick leave on commencement of employment.
• Learning and development opportunities.
• Access to wellbeing resources and workplace support.
• Free onsite parking.

Applicants for this position should have NZ residency or a valid NZ work permit.

Want to know who the Western Bay of Plenty District Council is? It's simple. We’re a Council of real people, just like you – and we’re here to make a real difference. Whether it’s reuniting dog owners with their lost pups, asking communities what they think of policies, responding to community emergencies, or designing playgrounds – we’re part of everyday life.In fact we provide nearly 40 services! We work hard every day to make this a great place to live for all. For our whenua. For our communities. For our people.