Technical Sales Support – Industrial

J. A. Russell Ltd; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Subsidised health insurance

EAP counselling

Birthday day off

On-site cook and subsidised lunches

Internal promotions

Job summary

J. A. Russell Ltd is seeking a dedicated technical specialist to support New Zealand's largest electrical wholesaler's Industrial division.

You will partner with the National Sales Manager - Industrial to provide expert guidance, quotations, and coordinated supplier support for major industrial projects. The role focuses on delivering practical, customer-focused solutions across manufacturing, water, food processing, infrastructure and industrial automation sectors.

Qualifications

• Proven experience within the industrial electrical sector, ideally including industrial control, automation, motors, drives, switchgear or related product categories.

Responsibilities

• Act as a trusted technical advisor to customers and branch teams, providing expert guidance on industrial products and applications.
• Develop solution-based quotations that help customers deliver successful industrial projects and operational outcomes.
• Work with key suppliers to support sales & technical initiatives (i.e. customer & staff training).
• Proactively manage customer enquiries, backorders, and product substitutions, ensuring timely and accurate resolution.

Skills

Industrial electrical

Technical support

Customer liaison

Quotations

Tools

Supplier coordination tools

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

J. A. Russell Ltd – Auckland, North Island

Join New Zealand's largest electrical wholesaler and become a key technical specialist supporting our growing Industrial division.

This is an opportunity to work alongside leading global suppliers, support major industrial customers, and build your expertise within a business that is committed to developing its people and promoting from within.

You will work closely with the National Sales Manager - Industrial and be the main point of contact for industrial product enquiries, providing technical assistance, preparing quotations, and coordinating with internal teams and suppliers to deliver efficient, customer-focused solutions.

You'll support customers across manufacturing, water, food processing, infrastructure and industrial automation sectors, some of New Zealand's most important industrial operations.

What’s in it for you?

• A strong focus on coaching, staff development and internal promotions.
• Subsidised health insurance after a qualifying period.
• We care about your wellbeing – EAP counselling available for all employees and their families.
• A day off on your birthday after 1 years’ service.
• On-site cook and subsidised lunches.
• This role offers the opportunity to further develop your industrial expertise while building a long-term career.

Responsibilities:

• Act as a trusted technical advisor to customers and branch teams, providing expert guidance on industrial products and applications.
• Develop solution-based quotations that help customers deliver successful industrial projects and operational outcomes.
• Work with key suppliers to support sales & technical initiatives (i.e. customer & staff training).
• Proactively manage customer enquiries, backorders, and product substitutions, ensuring timely and accurate resolution.

What do I need?

• Proven experience within the industrial electrical sector, ideally including industrial control, automation, motors, drives, switchgear or related product categories.
• Excellent communication and ability to build strong relationships with our customers and stakeholders.
• A passion for solving technical problems and helping customers find the right industrial solution.
• Resilience, adaptability, and flexibility.

The preferred work location isGrafton,Auckland, however we will consider strong applicants nationwide.

About us:

J. A. Russell Ltd is the largest electrical wholesaler in New Zealand. Kiwi owned with more than 80 branches across the country. We offer a wide range of electrical supplies and services to many kinds of customers – from the one‑person domestic electricians to large industrial and commercial Trade contractors right through to national organisations and construction projects.

We have been in business since 1951 and since the day we opened our doors one thing has remained the same – our insistence on providing the best customer service for all our customers.

At J. A. Russell Ltd, our staff are the heart of our business. From our branches through to our support office, we offer real benefits and genuine opportunities for our employees to grow personally and professionally. We are committed to creating a safe and supportive work environment for all team members and offering a future with the business that is both rewarding and satisfying.

Learn more about us here:www.jarussell.co.nz